Sr. Team Manager, SWA Concierge

Your opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. 

We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. We place a premium on high performance, quality service and the ability to execute the SWAI strategy. If you want to work at a firm that truly values your contributions, consider a career with Schwab Wealth Advisory, Inc. 

Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Support, and Wealth Strategies Consulting Group. Schwab Wealth Advisory is a premier, fee based and non-discretionary investment advisory solution providing clients with a personal relationship, specialized service and ongoing advice built on Schwab’s approach to investing. The Centralized Support teams support Schwab Wealth Advisory clients as the client facing phone and operataional processing team. The Wealth Strategies Consulting Group addresses complex wealth management needs of clients through our Planning and Wealth Strategy teams. Additionally, they provide specialized products to meet income generation, risk mitigation, and liquidity needs.

As a people leader in SWAI, you have the opportunity to maintain and grow world class wealth management guidance and service by leading a team of registered professionals who deliver support to our fee paying high net worth clients. Our non-discretionary approach allows us to partner with investors and build lasting relationships while empowering clients to pursue their financial goals with confidence.  The cornerstone of those relationships lies in our ability to deliver outstanding service.  As a Concierge Team Manager you will play a critical role in building client loyalty, satisfaction and influence share of wallet by creating a consistent, responsive and world class service experience for our high net worth clientele.

The Concierge Team Manager will lead and manage their team of 10-12 professionals within a collaborative work environment designed to support and grow the high net worth fee paying client base they serve.  Your demonstrated skill in leading teams, hiring and recruiting top talent, daily management of business operations and passion for employee development will be vital in providing direction and delivering results. The coaching you will provide to your team will be rooted in the unique service expectations that is inherent with high net worth clients. You demonstrate a solid acumen in assessing business risk and effectively resolving escalated client issues through a client’s eyes.  The Service Team Manager will ensure proper support structures are in place for providing a best in class service.  You will demonstrate an innovative mindset through identifying ways to improve processes and workflow in order to promote efficiency and productivity.  The Concierge Team Manager will leverage data and matrices to establish improvement opportunities, strategies and plans designed to influence a white glove service experience for our high net worth clients and their service expectations.   

Other areas where you will maintain and grow your competencies: 

• Managing Performance – Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly
• Developing Others – Facilitating the ongoing growth and skill building of team members through coaching, career counseling, and motivational techniques
• Personal Accountability – Accepting ownership for both team and individual effectiveness. Reliably completing all necessary job responsibilities and requiring little supervision. Effectively recognizing strategic business opportunities and seizing them.
• Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicating this awareness empathetically. To connect with others in a way that fosters trust and creates collaborative relationship
• Strategic Thinking - The ability to identify, prioritize, and design a plan of exuting plans through growth in services and abilities of the function. 

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

We place a premium on high performance, quality service and the ability to contribute to the SWAIstrategy. Essential skills include:

• Active and valid FINRA Series 7 license required
• Active and valid FINRA 66 license required 
• Active and valid FINRA 9/10 required 
• Schwab Wealth Advisory experience required
• Minimum 5 years of financial services industry experience required
• Minimum of 3 year’s supervisory/leadership experience required

Preferred:

• Bachelor’s Degree strongly preferred
• CFP® designation preferred

• Demonstrated passion for coaching and developing individual contributors
• Working knowledge of Schwab’s investment advisory products and offers
• Ability to collaborate with business partners and key stakeholders
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics

In addition to the salary range, this role is also eligible for bonus or incentive opportunities