Sr. Manager, HR Operations

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

As a Sr. Manager, HR Operations, you will be leading a team and actively collaborating with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience while providing cross-functional leadership to other areas within HR Shared Services, as needed.  You will also be consulting and partnering on process design and execution of operational services and initiatives like Compensation, Benefits, Payroll, Leave of Absence, Training or Diversity and Inclusion. 

• Working collaboratively with others to solve challenging problems to streamline, standardize and automate operational processes and services; building efficiency and process excellence; providing end-to-end services for quality, continuous improvement, and innovation.
• Proactively adapting processes and procedures to meet changing business needs.
• Leading and coaching employees to drive team performance; maintaining a work environment that promotes client service, engagement, performance feedback, individual recognition, mutual respect, and team effectiveness.
• Maintaining and continually improving knowledge articles related to one’s service portfolio to drive greater self-service.
• Ensure knowledge team is working with the knowledge owners/coaches to keep articles active and relevant, while also responding to article feedback
• Build relationships with topic owners within MyHR to ensure content is updated timely.
• Proactively communicate across COEs and HR program owners, and other associated teams about changes within the MyHR portal.
• Work with COE partners to get appropriate information to topic owners/content builders to curb the influx of MyHR cases by getting the right information posted (gather trending information and create banners/content to answer questions).

What you have

Required Qualifications:

• Minimum of 5 years of experience in Human Resources
• Demonstrated expertise with an HR Shared Service Delivery system (e.g., ServiceNow) and its use in a multi-tier service model (Tier 0 self-service, Tier 1 HR help center, Tier 2 operational service center, etc.)
• Results-driven with a successful track record of building and leading strategically across multiple teams
• Advanced knowledge of HR including employment federal, state and local laws, external labor market environment and integration into TA strategies

Preferred Qualifications:

• Bachelor’s degree preferred
• Exceptional leadership skills grounded in resilience, a challenger mindset on innovation, empowering the team and delivering on a client-centric purpose.
• Trustworthy and proven success with building a culture of high performance and strong team engagement.