Sr. Manager, Employee Relations Advisor

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Our HR Employee Relations and HR Risk team is more than a Center of Excellence—we’re catalysts for change. We champion workplace practices that elevate manager capabilities and enrich the employee experience, creating an engaging culture where people thrive and performance excels.

We are a trusted advisory team dedicated to building leadership capabilities through our core principles: Trust & Integrity, Collaboration, Authenticity, and Embracing Diverse Perspective.  We ensure that every interaction contributes to an inclusive, high-performing workplace. Whether we’re coaching leaders, resolving complex employee matters, or shaping policy, we’re committed to making a positive difference every day.

Key Responsibilities:

• Partner with people leaders on corrective actions and performance improvement efforts, including coaching, written warnings, and terminations, in alignment with the firm’s Corrective Action Philosophy.
• Conduct timely, thorough, and objective investigations into employee concerns, including allegations of harassment, discrimination, and retaliation.
• Perform exit interviews and analyze survey data to identify trends and insights.
• Collaborate with the extended HR Risk team to support first line of defense initiatives and mitigate employment-related risks.
• Educate leaders on employee relations topics, HR policies, conflict resolution, and performance management through 1:1 coaching and training sessions.
• Provide HR Business Partners and business leaders with strategic insights on ER themes and organizational effectiveness.
• Support compliance with employment law by promoting adherence to HR policies and procedures.
• Partner with legal counsel on litigation matters, including discovery, preparation, and serving as a company representative when needed.
• Ensure consistent and disciplined handling of employee matters.
• Serve as a resource to team members, assisting with case reviews and documentation in the ServiceNow case management system.
• Develop and implement solutions based on analysis to improve service and reduce risk.
• Maintain and contribute to corporate policies, including drafting, revising, and aligning processes for consistent execution.
• Act as a subject matter expert on HR policies, procedures, exceptions, and performance management.
• Lead acquisition and integration activities.
• Drive and support HR-related projects across business needs.

What you have

Required Qualifications:

• Bachelor’s degree (BA/BS)
• Minimum of 6 years of experience in Employee Relations
• Demonstrated expertise in conducting workplace investigations related to EEO matters, including strong interviewing and documentation skills
• In-depth knowledge of employment law and regulatory compliance, with proven application in prior roles
• Experience in drafting, updating, and implementing corporate policies, procedures, and employee handbooks
• Skilled in facilitating and delivering management training programs

Preferred Qualifications

• Employee Relations experience within a geographically dispersed organization and/or as a people manager
• Exceptional written and verbal communication skills
• Strong influencing capabilities to drive business outcomes, particularly in complex or ambiguous situations
• Proficient in coaching and development, offering strategic guidance and fostering capability growth
• Advanced analytical skills, including root cause analysis, providing clear recommendations and solutions
• Excellent organizational and time management abilities
• Familiarity with the financial services industry
• Experience using HR Case Management Tracking systems
• Advanced degree in Human Resources