Associate Desktop Support Specialist

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Bachelor’s degree in computer science or related field or equivalent technical/vocational certification and a combination of experience preferred.

• Minimum of 3 years’ experience working in a service desk, desktop support, or technology support environment.

• Experience using BigFix, Remedy, Azure, Intune, Bigfix, and/or other large systems management tools

• Current experience working with Schwab systems and processes

• Strong understanding of Microsoft Best Practices

• Pursue Microsoft Certifications, Professional Development, and Technical Training

Preferred Qualifications

• Strong customer service skills, with the ability to communicate professionally and empathetically

• Detail-oriented with the ability to manage multiple tickets and tasks effectively.

• Self-motivated and able to work independently with minimal guidance.

• Excellent oral and written communication skills

• Aptitude for learning

• Positive, team-oriented mindset with a proactive approach to problem-solving.

• Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications

• Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management)

• Experience with standard imaging on Windows and MAC laptops

In addition to the salary range, this role is also eligible for bonus or incentive opportunities