Sr Manager Technology Operations

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services aligned to support the technology needs of Schwab Asset Management (SAM), Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research (SCFR), and Third-Party Platform teams. WAM Engineering Technology Operations, an organization within WAM Engineering, provides Technology Operations support to WAS which is a growth area for Schwab.

You will play a critical role in supporting Schwab Wealth Advisory which is focused on high-net worth and ultra-high net worth retail investors. Supported business functions span Schwab’s Wealth and Investment Solutions including Schwab Wealth Advisory.  You will be working with a team of talented and highly motivated technologists that strive to ensure applications and process compliment Schwab’s WAS business, and their clients benefit from high availability Service Level Agreements for our applications. Exceptional interpersonal skills, including teamwork, communication, negotiation, curiosity, and ability to learn technologies quickly are key qualities for success in this role.

This role will support the future growth of the WAS business. As the Senior Manager of Technology Operations, you will develop a strategic vision for supporting 900+ advisors with efficient Technology Operations processes.  The goal is to ensure our business partners have reliable systems to drive business growth.  You will oversee a team of Technologists and be responsible for ensuring the team executes your vision by developing consistent and predictable monitoring frameworks (health checks, predictive modeling, Incident detection and Identification, etc), implement best practices, and provide reporting metrics to both Technology and Business stakeholders.

What you have

Bachelor’s degree in computer science or related technology field

• 10+ years providing leadership to a team of technologists leading projects, developing technical strategy, and mentoring engineers

• 10+ years of experience in software development roles with a focus on reducing manual operational tasks through automation

• 10 + years of experience implementing software development engineering best practices as well as DevOps, CI/CD, Scrum, and Kanban

• Experience defining a strategic vision for improving production reliability and presenting the vision to senior leadership with frequent updates on status

• Experience managing a 5 + million-dollar budget (Resources, Software licenses, etc)

Preferred Qualifications

• Master’s degree in computer science or related technology field
• Experience collaborating with various roles across a Technology Organization (development, Network, Server, etc)
• Adherence to Risk and Compliance controls to minimize business risk
• Wealth Management and/or Financial Services industry experience

Job Family-Specific Competencies

• Strategic Thinking - Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future
• Software Release and Deployment - Managing the deployment of software updates while ensuring compliance with safety, security, and quality standards
• Oral Communication - Expressing oneself clearly in conversations and interactions with others
• Influencing Others - Ability to gain others support for ideas, proposals, projects, and solutions
• Empowering Others - Conveying confidence in employees’ ability to be successful at challenging new tasks
  
• Delegating significant responsibility and authority
• Allowing employees freedom to decide how they will accomplish their goals
• Forward Thinking - Anticipating consequences of situations and taking appropriate action to be prepared for possible contingencies