Site Reliability Engineer / Production Support

Your opportunity

In the Schwab Data organization, we are looking for a knowledgeable and curious mid-level Site Reliability Engineer (SRE) to join our Platform Engineering & Support (PES) team. The PES team is responsible for maintaining and enhancing the stability, performance, reliability and resiliency of our Operational Data Exchange platforms.

The candidate is expected to have solid experience in Site Reliability Engineering (SRE) industry standards and DevOps best practices. A background in SRE/DevOps, database management, ETL processes, and performance tuning is required. The role will require collaborating closely with production support and development engineers to identify and resolve issues on enterprise applications, databases, and middleware tools.

What you'll do:

• Participate in communicating and adopting SRE principles across the team.
• Ensure Data Exchange application availability, security, and integrity across multiple platforms.
• Implement and manage monitoring systems to track system health and performance.
• Automate tasks to reduce manual effort and prevent issues.
• Assist in diagnosing and resolving incidents to minimize system downtime.
• Manage, monitor, and support SQL Server and Oracle database environments.
• Troubleshoot database performance issues, including slow queries and indexing problems.
• Assist with routine maintenance of production environments – security updates, password rotations, version upgrades, etc.
• Leverage platform specific tooling to review execution plans and recommend design changes.
• Maintain system documentation, best practice procedures, and technical runbooks.
• Ensure adherence to data governance, security policies, and compliance regulations.
• Planning for future growth and participating in modernization efforts.

What you have

Must-Have Experience:

• A minimum of 3-5 years of recent, hands-on experience in an SRE or DevOps role supporting Production environments.
• Experience setting up pre-prod environments for robust application testing capabilities.
• Database platform support proficiency in Microsoft SQL Server and/or Oracle databases.
• Working knowledge of database performance tuning techniques and administration.
• Knowledge of CI/CD pipelines and DevOps tools.
• Strong analytical and problem-solving skills - ability to quickly analyze data to identify key insights.
• Experience working in an Agile team and related methodologies.
• A proactive mindset: focus on preventing issues before they occur.
• Strong problem-solving, analytical, and communication skills are also essential.

Preferred Experience:

• Software development experience in a distributed environment is helpful.
• Experience with dev languages such as Python, Java, or C#.
• Prior experience with change management and problem management tools & processes.
• Prior working knowledge of JIRA or any related Scrum tools preferred.
• Knowledge of monitoring and tuning tools such as Foglight, DataDog, Jmeter, etc.

"In addition to the salary range, this role is also eligible for bonus or incentive opportunities."