Team Lead, Banking Operations Money Movement

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Charles Schwab’s Banking Operations is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement.  We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients.  As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients’ eyes.  

The Banking Operations Team Lead position requires an effective leader who can help to motivate, inspire, and develop a diverse team responsible for performing and executing on our Organization’s purpose and mission. Team Leads are accountable for facilitating the team’s ability to deliver business results and creating a work environment that promotes employee engagement.  This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Team Leads are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders. 

The Team Lead role is leveraged to develop future people leaders at Schwab.

You will ensure “best in class” service for our branch partners, internal and external clients by: 

• Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
• Performing work that is detailed and communicated in a clear, effective manner.  
• Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
• Responding to questions on a wide array of technical and operational subjects.
• Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
• Receiving and effectively resolving escalations to the clients’ satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
• Proactively educating specialists, clients and internal partners on our products and services.
• Helping to drive business initiatives and results by developing strong partnerships.
• Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
• Helping to foster teamwork in a diverse work environment.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Licenses required - Series 7 and 63 or 66 and a 9/10 or 24
• 3+ years’ experience in brokerage/financial industry, with emphasis on customer service required.
• Bachelor’s degree or equivalent work experience. 
• Proficient technical skills, including knowledge of Microsoft applications.
• Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
• Passion for service and the desire to help and develop people.
• Strong interpersonal, verbal, and written communication skills.
• Excellent operational and follow-up skills with the ability to manage complex work.
• Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
• Ability to listen and to explain complex subjects in simpler terms.
• Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
• Excellent operational and follow-up skills with the ability to manage complex work are self- directed, and quickly develop a full understanding of our business.

Preferred Qualifications: 

• Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.  

You demonstrate these behaviors:  

• Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation. 
• Analytical Thinking: approaching a problem by using a logical, systematic, sequential approach.  
• Fostering Teamwork: Provides assistance, information, or support to others, in an effort to build or maintain relationships with them. Actively engage during team turbos and team meetings. Provides contributions to the team by sharing best practices with others and gives honest and constructive feedback to other team members. 
• Influencing Others:  The ability to gain others’ support for ideas, proposals, projects, and solutions.  

In addition to the salary range, this role is also eligible for bonus or incentive opportunities