Senior Manager, Financial Crimes Risk Management

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

This is an opportunity to join the Fraud Investigations Center of Excellence (FICOE) in the second-line of defense Financial Crimes/Fraud Risk Management organization.  The new FICOE team will drive enhancements in fraud investigation practices to help streamline/simplify processes, develop data-driven oversight/monitoring, and enable scalability of investigative activities.  Specifically, FICOE is responsible for: conducting approval and supervision of investigations of suspected incidents of fraud conducted by second-line investigators (including management of fraud account restrictions); managing escalations from first-line partners in relation to fraud investigations; assignment and reporting on fraud investigation casework; fraud investigation procedures; and other activities to help make fraud investigations process more effective and efficient.  

This role is an individual contributor Sr. Manager that is focused on CFIAS roles and responsibilities. Types of case investigations that FICOE supports may include unauthorized Wire, Check, ACH, Zelle, Visa Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients.

What you are good at:

As a Sr. Manager, you will serve in both strategic and operational capacities to support FICOE activities.  You may also be asked to support other FICOE or Fraud Risk Management activities.  You will need to multitask at any given time several investigation reviews, approvals, escalations, assignments, procedures, and/or reports, which may include following up with investigators, clients, business partners, law enforcement, and/or other financial institutions with regard to fraud investigation cases.  You should have knowledge of filing Suspicious Activity Reports (SARs), and demonstrate the ability to help casework and SARs meet the highest standards of quality.  Excellent personal and lateral leadership skills are key for this role, and the ability to work with teammates and investigators through complex, high-volume investigative caseloads.  Members of FICOE must demonstrate a high degree of initiative with limited direct supervision when addressing their daily responsibilities, and must help support the strategy and direction of their teammates when needed, in alignment with organizational goals and objectives. All work must be completed within well-defined regulatory guidelines in a busy and highly scrutinized environment. You should be able to demonstrate consistency in exercising sound judgment and decision-making with respect to risk and fraud issues. The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency is required.  You should also be adept at verbal and written communication, including communicating constructive and productive feedback to investigators and managers with regard to their case investigation activities. 

You will identify procedural and strategic opportunities to mitigate fraud risk, collaborating with firm partners and industry peers on related initiatives. You may be asked to support regular updates to management on cases, threats, trends, and projects.  You will demonstrate personal initiative, innovative thinking, and cross-functional collaboration to help develop oversight around the impact of fraud and scams on Schwab and our clients.  You will proactively seek opportunities to partner with stakeholders on Fraud Investigations teams and throughout Corporate Risk Management, FCRM, and with business partners across the firm to meet these objectives.

#FCRM

What you have

Required

• Successful experience with supervisory responsibilities, and/or demonstrating excellent horizontal and personal leadership. You should demonstrate active engagement to achieve and help others achieve operational excellence, accomplish individual and organizational goals, and make deliberate space for employee well-being and personal/professional development.
• At least 8-12 years demonstrative of skills and professional experience that would support effective execution of the responsibilities in this job description in a fraud, compliance, operational, and/or risk management environment in the financial services industry.
• Understanding of complex scam and fraud tactics, typologies, and methodologies. Familiarity with how firms leverage complex algorithms and models (including Machine Learning and Artificial Intelligence) to identify, prevent, and investigate incidents of fraud and scams. 
• Ability to analyze issues and develop problem solving methodology with minimal guidance.
• Proven problem-solving skills, experience in handling complex customer issues, the ability to manage high-pressure situations, resolution, and follow-through. Exceptional client focus.
• Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active cases simultaneously. Ability to multi-task and work in a high-volume, high-pressure environment.
• Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.
• Ability to form relationships effectively and quickly, establish trust, respect, competence, and confidence.
• Demonstrated ability to effectively work independently while also leading, coaching, and guiding team members.
• Exceptional client focus; ability to effectively and quickly form relationships and establish trust, respect, competence, and confidence; championing timely and responsive resolution to clients’ inquiries related to assigned casework.

Preferred

• At least 8-12 years of experience with financial investigations and/or customer service, supporting clients with complex questions and issues through resolution, and 6-8 years of experience with management or supervisory responsibility.
• Experience with brokerage/bank services, products, processes, payments, or transactions is preferred.
• Experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, SAR filings, and other regulatory compliance standards is preferred.
• Memberships, continuing education, and/or certifications in industry associations is supported an encouraged – for example, the International Association of Financial Crimes Investigators (IAFCI), Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), and related groups/designations.
• BS/BA degree, advanced degree, other coursework, and/or securities license(s) would be a plus.