Participant Consultant, Participant Investor Concierge

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Participant Investor Concierge is part of the Branch organization and is tasked with driving engagement, nurturing relationships, and gaining long-term client loyalty from our Retirement Plan Services and Stock Plan Services participants.

As a Financial Consultant for Participant Investor Concierge (PIC), you will be supporting Schwab’s Financial Concierge program, delivering personalized professional financial advice and connecting clients with wellness solutions. You will play a critical role in helping our corporate clients support their employees to secure their financial future by answering their financial questions, connecting them with investment solutions, and directing them to the available resources. Financial Concierge serves as an important bridge from workplace investment needs, such as employer sponsored 401(k) plans, to retail investor solutions. You will be responsible for introducing more participants to retail, driving asset retention, and providing help to employees at all income levels.

Your typical day would include fielding inbound calls and managing appointments from our Retirement Plan and Stock Plan participants, who are seeking assistance with financial needs and questions beyond the company sponsored account. You will be assisting with client on-boarding, account set-up, and the consolidation of outside accounts to Schwab Investor Services. You will utilize a consultative approach to identify customer needs, provide client focused solutions, and share best practices with your colleagues.

When speaking with participants you will:

• Be Curious and Consultative: Discover all you can about your clients, see things through their eyes, and then review and recommend appropriate solutions to help them stay on-track with their financial goals.
• Be a Trusted Advisor: Build strong relationships, engage and encourage trust, and deepen the client relationship by applying a focused client communication strategy, and exceeding client expectations.
• Have a Defined Process: Demonstrate your ability to leverage technology and deliver appropriate advice and solutions through a repeatable discovery process that focuses on addressing your client’s needs.
• Use your Team and Ability to Influence: Utilize our team of Schwab specialists, Schwab advice guidelines, your knowledge of the markets, and your ability to inspire action to help your client’s progress toward achieving their goals.
• Be a Challenger: Partner with and educate participants. Share and engage participants in discussions about market conditions, sound investing principles, and the ideal wealth and long-term investment strategies for their personal situation.

Additionally, you will have the opportunity to:

• Be part of a fast-paced environment where you will work on a collaborative team with a supportive manager focused on your professional development and coaching to achieve your long-term career aspirations.
• Learn from a variety of mentors, coaches, and leaders who are focused on you and your career at Schwab.
• Demonstrate a strong passion for planning, understanding of the markets, empathy, energy, and problem solving while delivering unparalleled value and outstanding service to our clients.
• Provide investment education to our participants to empower them to make well-informed financial decisions.

What you have

We place a premium on high performance, quality service, and the ability to implement our strategy. Essential skills include:

Required: 

• A valid and active FINRA Series 7
• A valid and active Series 66 (63/65) license (may be obtained within a 90 day condition of employment)
• Minimum of 2 years of financial experience
• Polished and persuasive interpersonal and verbal/ written communication skills
• Open to ongoing coaching and development to achieve positive client outcomes and career aspirations
• Strong time management skills and productivity; ability to successfully balance competing priorities

Preferred: 

• Bachelor’s degree or equivalent work related experience
• Ability to quickly learn new technology and use a variety of data and systems
• Learning mindset, as you gain an understanding of all the products and services at Schwab

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.