Manager, AS Service

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms.  The AS Premier Wealth Group seeks to add value to industry-leading advisory firms across the country by providing exceptional client service and support.

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them and their clients thrive.  We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

What you are good at:

• Manage workflow and projects of your dedicated advisor relationship while providing superior overall relationship management service to our advisors and their end clients in a fast paced, team environment.
• Maintain a strong band of communication between internal business partners, including sales and leadership.
• Manage and grow the existing relationship with your clients and influencing positive change in their operations, as well as communicating policy changes to them.
• Demonstrate understanding of features and benefits of Schwab tools, products and services in order to encourage adoption while offering solution-based service.
• Anticipate potential risk issues pertaining to all facets of the operation while presenting and implementing proactive solutions.
• Partner with all departments within Advisor Services to provide creative ideas and solutions that will benefit the business.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Minimum one year of customer service experience in an enhanced role within Advisor Services required. Comparable experience outside of Advisor Services considered.
• FINRA Series 7 and 63 or 66 licenses required. FINRA Series 9 & 10, or 24, preferred. Job level may depend on licensing.
• Bachelor’s degree or equivalent work experience
• In-depth knowledge of RIA industry as well as demonstrated brokerage industry knowledge. 

Preferred Qualifications: 

• Attributes of an entrepreneurial self-starter; and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative. 
• Ability to support positive relationships between the client and Schwab through fostering successful internal partnerships.
• Communication, presentation, interpersonal and listening skills. 
• Passion for service, professionalism, positivity and strong work ethic with a high level of integrity and teamwork.
• Excellent relationship management skills including collaborating, influencing and negotiating. Demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet. 
• Initiative to create change through process improvements, training and streamlining functions.
• Strong analytical and organizational skills. Demonstrated ability to prioritize business needs and manage time effectively.
• Ability to identify potential risk situations and mitigate timely and effectively.
• Advanced technical skills with knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Flexibility to travel for client visits/events on a limited basis.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities