Retirement Plans Payroll Processing, Team Manager

Your opportunity

Schwab Retirement Plan Services (SRPS) is one of the leading providers of bundled retirement plan services. For mid to large sized companies, Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits. As a group we work to unburden our clients in automating procedures and processes to help reduce the clients' time needed to supervise daily administration of their plan.

The Payroll Manager is a leadership position responsible for creating and maintaining a positive work environment that fosters employee engagement. The payroll team handles the daily processing of incoming payroll and synoptic files and plays a crucial role with many operational processes within the group.  The goal of the team is to effectively process incoming synoptic and contribution related data to ensure participant account information is updated timely and accurately.  They work closely with the Client Service Team answering inquiries regarding payroll processing activities, maintain quality control and procedures while creating process improvements to meet key deliverables and exceed client expectations.

The Payroll Manager’s primary role is to provide effective coaching, mentoring and development of team members, influencing positive change within the offer and supporting activities that enhance customer experiences and reduce risk.  They have supervisory oversight of the team ensuring that service level guarantees are consistently met, internal partners are satisfied with the execution and timeliness of requests, and external clients’ requests are treated with the utmost care and urgency.

Responsibilities include but are not limited to:

• Communicating directly with the team, internal and external partners, plan sponsors and 3rd party payroll vendors.
• Proactive team and project management and consulting of payroll changes, including onboarding new employees and coaching existing ones.
• Coaching and developing the talents of the individuals of the team.
• Clearly communicating and holding team accountable to agreed-upon expectations.
• Collaborating with both internal and external partners on payroll data needs that optimize Schwab’s ability to service/administer retirement plans, drive administration efficiency, mitigate financial risk due to data related issues, and improve client experience.
• Knowledge of the daily operational processes of the department in order to ensure the right controls are in place.
• Maintaining quality control and procedures and build process improvements in order to meet key results and exceed client expectations.
• Ensuring team’s daily work is completed in a timely manner by monitoring workflow and raising needs to leadership.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3-5 years of experience in Qualified Retirement Plan Administration or similar financial industry or payroll related role.
• Excellent oral and written communication skills, including comfortability presenting to clients and internal departments.
• Ability to work collaboratively and communicate effectively with various departments and levels of leadership to ensure that daily client and participant deliverables are met.

Preferred Qualifications: 

• Track record of excelling in a team-based culture.
• A Client-First Attitude. At Schwab, we seek to view our business “Through Clients’ Eyes”.
• Solid business acumen, attention to detail, flexibility, and judgment to evaluate issues/problems of high complexity and make sound decisions
• Ability to present success stories to current clients, prospective clients, partners, and leadership.
• Challenging the status quo and follow through on new solutions.
• Ability to exercise good judgment, knowing how and when to call on other resources.
• Proven record of influencing others with reasoned debate and dialogue rather than consensus building.
• Advanced knowledge of Microsoft Excel, Word, and OneNote.

~In addition to the salary range, this role is also eligible for bonus or incentive opportunities