Project Manager

Your opportunity

It’s all about creating the future—for you and for us. We are Creative Center (C2), Schwab’s award-winning in-house agency that creates and produces a wide range of external and internal communications for Schwab. We are uniquely positioned to grow client relationships, attract new clients, and bring innovative products to market effectively and efficiently. Our passion to bring our best thinking forward everyday drives our success. We are currently seeking a skilled Project Manager to join our team in Austin, TX.

What you’ll do:

Project Managers (PMs) are responsible for the end-to-end project management and successful delivery of concurrent projects across multiple media channels including both digital and print. The position calls for broad knowledge of the digital and print landscape and the ability to lead campaigns in close collaboration with internal teams, marketing partners, business stakeholders and external technical teams. PMs serve as the day-to-day contact for marketing partners on projects. The PM ensures the team is set up for success, and helps the team stay focused on the goals.

PMs are effective communicators between marketing partners and agency stakeholders (technical/non-technical). At any given time, PMs must be able to manage a workload of approximately 15-60 projects with life cycles of several weeks to several months.

Specific responsibilities include:

· Develop strong partnerships with the internal teams to provide a unified voice of the agency to marketing partners

· Provide accurate assessments and counsel during project pipeline planning and project intake conversations, to determine feasibility, resource availability, and completeness of information for scoping

· Run projects of all Tiers with agency resources, from project intake to delivery to project retrospective analysis

· Manage marketing partner expectations on projects, including timing, scope, and next steps

· Manage workflow using the agency’s project management system, Workfront, including opening jobs, managing timelines, securing resources, managing communications

· Move projects forward by removing blockers, mitigating risks and escalating friction points in a timely manner for further resolution

· Provide ongoing visibility of project health by maintaining up-to-date project information in Workfront for various reporting and analysis

· Act as liaison between technical, strategy, creative, account and production teams to ensure end results deliver on time

· Act as primary or support project manager on projects, as needed

· Participate and support team health through cross-functional team partnership

· Offer feedback, participate and pilot team and agency initiatives

What you have

Qualified candidates have a minimum of 3-5 years of account and project management experience working directly with clients, creative teams and technical teams. A strong solutions-oriented approach, user-experience focus and understanding of agency processes required.

· A proven track record of success delivering a wide range of medium and large-scale projects

. 1-2 years of experience of Schwab project management as a current or recent contractor or employee.

· Ability to balance multiple priorities and multiple projects with strong attention to detail

· Experience working within an established agency, consultancy or marketing firm

· Proven ability to collaborate and build relationship across disciplines

· Have a solid grasp of basic and advanced project management principles along with experience in successfully applying and advancing those principles

· Ability to make good decisions quickly and provide alternate solutions in times of problem

· Ability to excel in a team environment

· Strong organizational, time-management and problem-solving skills with attention to detail while working under pressure

· Experience with enterprise level project management tools such as Workfront, JIRA or Basecamp

· A positive attitude and the flexibility to operate in an environment with deadlines and changing demands

· Proficiency with Windows

· Excellent verbal and written communication skills

· Experience in highly regulated environments or at a financial institution is a plus