Operations Distribution Senior Specialist, Retirement Plan Services

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Senior Specialist within PAI is responsible for accurately executing high volume processing of complex disbursements as well as researching historical activity. In addition, we are expected to manage relationships with internal business partners while ensuring absolute compliance with all regulations and requirements of ERISA Law.

A Senior Specialist is expected to manage volumes of distributions and loans while understanding the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing large dollar review, and streamlining workflows, to meet key deliverables and exceed client expectations.  Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors.  The successful candidate must have superior analytical skills, processing experience/knowledge of SRi, extensive knowledge of Microsoft Excel, Access and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• College degree or equivalent work experience
• Greater than three years’ experience manually processing distributions in SRI. (Required Minimum Distributions, Tax Levy’s, Inservice Withdrawals, Hardship Distributions, and In Plan Roth Conversions)
• Industry knowledge of 401k withdrawal provisions.
• Familiarity with IRS Form 1099-R/Banking logistics

Preferred Qualifications: 

• Extreme attention to detail
• Creative thought process focusing on continuous process improvement
• Exceptional organizational and analytical skills
• Capability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors
• Aptitude to communicate effectively and professionally with various departments
• Ability to interpret client and participant needs

In addition to the salary range, this role is also eligible for bonus or incentive opportunities