Team Lead, Financial Asset Transfer Services

Your opportunity

The Asset Transfer Services (ATS) Department handles incoming and outgoing transfer requests for Schwab clients.  ATS has set aggressive goals to lead the industry by creating the best transfer experience for our clients, internal business partners and contra/broker firms.

You will ensure “best in class” service to help our clients “own their tomorrow” by:

Performing a variety of functions and services for our Schwab Advisor Services and Investor Services client groups. As the Team Lead in Asset Transfer Services, the primary responsibilities are to assist the Team Manager in supervising, coaching, and developing a team of representatives. The Team Lead will be involved with workflow distribution and supporting daily operations of the team. Additionally, an integral part of this role includes understanding and acting as a subject matter expert. You will be asked to switch gears throughout the day from processing client account transfer requests, to assist with meeting critical cut-off times or high-volume processing spikes. The processing aspect encompasses a detailed review of assets to transfer and coordination with both clients and other financial institutions to ensure a clean receipt/delivery of funds. Flexibility is a key aspect of this role, and the ideal candidate will need to be comfortable with direct client interaction as they receive inbound client service calls and network internally to research and resolve client operational issues. This is a summary only and duties/responsibilities may be changed to meet the business and our clients needs.

What you have

Required Qualifications:

• FINRA Series 7 Required
• Excellent interpersonal skills and the ability to communicate in a clear, well organized manner
• 3+ years of experience in the financial services industry, in an operational or client service role

Preferred Qualifications:

• Bachelor’s degree preferred
• Extreme attention to details and a conscientious approach
• Ability to work and learn in a high volume, fast paced, team-oriented environment
• Proficient technical skills, including knowledge of Windows, internet searching, database systems, and email
• Flexible with regard to both schedule and role as both may change with little notice in response to business demand
• Comfortable with direct client interaction with both internal and external clients
• Takes initiative to perform day to day tasks with limited guidance or direct supervision
• Ability to effectively share knowledge and demonstrate subject matter expertise with team members
• Ability to effectively demonstrate leadership skills
• Effective problem solving skills to resolve complex escalations
• Experience in training and developing team members and comfortable with providing feedback
• Ability to think strategically beyond day-to-day operations.