Sr. Specialist, HR Operations - Data & Transactions

Your opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Our HR Data Operations team provides an exceptional experience to employees and the Centers of Expertise we support. HR Shared Services is the delivery arm of HR. We support employees and People Leaders in navigating HR processes and needs.

As a Sr. Specialist – HR Data Operations, you will partner closely with our Workday and MyHR Product teams as well as our Centers of Expertise (COEs) to deliver a seamless experience for our employees including the adoption and promotion of employee self-help tools, automation, and constant review of services and service levels. You will play a key role in the optimization of current processes and activities, to improve and enhance service quality and operational efficiency.

Key Responsibilities:

• Apply an advanced knowledge and execution of Data Operations processes (HR Data Changes and Supervisory Organization Requests) through Workday and ServiceNow.
• Resolve complex cases or tasks with little to no assistance and assist others on the team.
• Use advanced functionality and reporting in MyHR and Workday for case management, trend tracking and issue resolution. 
• Regularly attend and occasionally lead meetings with Data Operations and share findings, trends and feedback supported by system data. 
• Collaborate and consult with stakeholders such as HR Technology, Compensation Operations, and Product Management to provide valuable insight and gain more information.
• Assist with team initiatives to review quality, improve processes and test new system enhancements.
• Support and provide feedback on change management initiatives in the team or department .
• Support areas of team or others in the department outside of area of expertise if needed based on capacity/ 
• Provide service to employees by resolving problems, offering solutions, taking corrective actions, and coordinating with other Workday partners, as needed.

What you have

Required Qualifications:

• 2-3 years of experience working within an HR Operations Shared Services model.
• 2-3 years back-end fulfillment experience in both the Workday and ServiceNow platforms.

Preferred Qualifications:

• Technically savvy with proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Experience analyzing Excel reports to identify trends and sort/track data.
• Excellent communication skills, with the ability to connect with employees and external providers.
• High attention to detail with exceptional time-management skills and a proven ability to manage and lead initiatives simultaneously.
• Previous success adapting processes and updating operating procedures to meet changing policies and government / state guidelines.
• Successful history collaborating with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience.
• Bachelor’s Degree in Business, Human Resources and/or equivalent HR experience.