Advisor Services Alternative Investment Specialist

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. 

Advisor Services Trading Operations is a team that reviews and processes Alternative Investment purchases and redemptions.  The team is responsible for reviewing all Letters of Authorizations and Fund Documents to ensure Advisor/Client requests are processed in a timely manner.  The team partners with AI Service, SS&C (Vendor), and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, services, and policies.

What you’ll do:

• Review Fund Documents to ensure no required information is missing
• Review Letter of Authorization Forms for multiple Alternative Investment platforms to ensure that all required information is present. You will ensure Advisor/Clients are using correct forms and all signatures are present during review
• Partner with Advisor Services to communicate when Not In Good Order Items are delivered to our team
• Partner with multiple Operations Partners to resolve issues when purchases and or redemptions do no occur as planned
• Provide support on expedites that are requested from Advisors to meet critical deadlines that could cause missed opportunities for Clients
• Receive communications from multiple issuers to review and process capital calls based on Schwab Custody Standing Instructions
• Provide email-based support to enhance the client experience and promote client retention through service quality and delivery of timely and accurate information
• Communicate Not in Good Order items to advisors via Schwab Advisor Center status messages

What you have

Preferred Qualifications:

• 2 years experience in Operations or Client Service role
• Solid communication skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language
• Problem resolution skills, as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management
• Exceptional attention to detail and analytical skills
• Excellent time and resource management skills  
• Proficient with Microsoft Outlook, Excel, Teams, Word, and ADOBE Pro

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.