Senior Digital Product Manager (People Leader)

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab Digital Rep Solutions defines the experience and oversees the management of Schwab's client relationship channels and internal platforms used by Schwab service representatives, financial consultants, and wealth advisors. The group is responsible for providing tools and experiences that enable clients to achieve their financial objectives, while supporting the strategic growth of the firm through rep assisted channels. The group supports all of Schwab's business enterprises and works with a wide range of internal stakeholders including technology, sales and service, strategy and marketing.

This product leadership role will be part of the Digital Rep Solutions Retail CRM team, focused on driving the entire product strategy and lifecycle for multiple project workstreams, with ownership for defining, planning, delivering, and supporting new and existing features and capabilities. The ideal candidate communicates effectively with various stakeholders across business and technology and thrives on being the voice of the client. They fully own their roadmaps, including construction of opportunity backlogs and management of releases, dependencies, and blockers that might impact delivery or production performance. Most importantly, our ideal candidate is an inspiring leader and coach, driven to deliver quality, high-value products and having fun while doing it!

What you will do

• Craft and communicate the product vision, strategy, and roadmap, aligning with the overarching goals of our Retail and Managed Investing businesses
• Inspire and lead a team of product managers to build and execute upon actionable strategies to achieve our ambitious business objectives
• Conduct in-depth analysis of the competitive landscape, persona needs, and product performance to inform product/feature development and prioritize initiatives that deliver maximum value
• Build release plans and feature roadmaps aligned to strategic goals and organizational priorities while effectively managing stakeholder tradeoffs
• Collaborate with teams across Field Marketing, Design, Data Science, and Engineering to bring new features and enhancements to fruition
• Communicate clearly and effectively about product plans, benefits, and progress to all stakeholders, ensuring alignment and understanding across the organization

Who you are

• A strong collaborator who demonstrates bias-to-action, responsibility, adaptability, and imagination
• A powerful servant leader, mentor, and coach, passionate about cultivating A-team talent, skills, and behavior
• A results-oriented intrapreneur who can run with delegated responsibility
• A champion of frictionless user experiences that believes in collaborating with design and engineering partners early and often
• An effective decision maker, and enthusiastic team player who is energized by solving problems
• An analytical thinker who can collect and use data to make decisions and determine priorities
• A leader who isn’t afraid to roll-up their sleeves and dive into the details to ensure a quality product with remarkable outcomes

What you have

Required Qualifications:

• Experience leading discussions and interacting with senior stakeholders, user experience teams, and engineers
• Demonstrated ability to identify and act upon opportunities to cultivate junior and senior product talent
• A track record of successfully owning, planning, defining, and delivering prioritized product roadmaps
• Proven experience with Agile frameworks, including Scrum, Kanban, and SAFe, Design Thinking practices, and strong knowledge Product Management principles
• Successful history of partnering with key business and delivery stakeholders
• Strong communication skills; from storytelling to simplifying complex technical topics
• Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
• Demonstrated leadership skills, deep curiosity, and focused execution to drive strategic vision

Preferred Qualifications:

• Salesforce and Financial Services experience

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.