Managing Director, Digital Retail Integrated Experiences

Your opportunity

MD Digital Retail Integrated Experiences

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, a preferred candidate has been identified for this role.    

The Managing Director, Digital Retail Integration Experiences will play a crucial role in furthering client experiences for the firm.  The Managing Director will have a strategic and executional role of integrating cross enterprise experiences into schwab.com and mobile platforms. 

Key Outcomes:

• Articulate the vision for this team, building scalable practices, and innovating to drive optimized experiences.
• Design and structure their team, manage across partners, and deliver best-in-class mobile, and web experiences in a fast-evolving industry.
• Drive scalability, simplicity and consistency for clients across mobile and schwab.com for the firm to deliver delightful and innovative experiences.
• Provide leadership for the UX design team for integrated experiences and maintain a focus on design and innovation in our mobile, web, digital, business, and technology sides of the firm.
• Lead execution efforts on complex work by create processes to best manage the team and drive scale.
• Collaborate with a wide range of stakeholders to optimize our experiences, while working with cross-functional with partners on capability design, client experience, and development.

What you have

Required Experience:

• Proven experience providing end-to-end mobile and website product leadership in the financial services industry. 
• Demonstrated ability to set strategic direction and lead critical implementation projects for key offers and platforms.
• Superior communication skills, both written and verbal, with demonstrated ability developing materials and effectively presenting to executive audiences.
• Ability to anticipate the possible demands and outcomes of a particular task or situation – plans and prioritizes appropriately
• High level of comfort operating at varying levels of depth and expertise (i.e., ability to lead executive level decisioning while also engaging working team members on more technical / product specific matters)
• Strong problem solving and creative skills and the ability to exercise sound judgment, making decisions based on accurate and timely analyses. 
• An undergraduate is required; advanced degree is preferred.

Preferred Experience:

• Experience in driving transformation, change and process improvement through people, process, and technology.
• Strong competence interacting with and influencing senior leaders across business lines with purpose.
• Strong emotional intelligence/maturity and senior level executive presence, thriving on initiating, building, and cultivating strong authentic relationships inside and outside the group.
• Purpose driven leader who displays confidence and courage in business and talent decisions.
• Demonstrated ability to influence and drive outcomes in a highly matrixed organization.
• Experience managing multiple priorities and overseeing distinct teams with varied strengths.
• Deep understanding of industry trends, key players, external leaders and relationships and product expertise.
• Ability to leverage Schwab's strength in industry to influence decisions, advocate for the interests of Schwab and our clients and shape the trends in the industry.