Associate, Operations

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

Charles Schwab Trust Bank (CSTB) provides trust, custody, trading, and technical services to retirement plan sponsors, advisors, and their agents. Cash Operation’s goal is to meet the needs of CSTB by providing superior client service as it relates to the processing of all cashiering activity and all associated regulatory reporting. The Revenue Management Team is responsible for creating client invoices, processing payments, maintaining an Accounts Receivable, calculating and paying Shareholder Servicing Payments (SSP), various regulatory reporting including 408b2 and 5500 Schedule C, and daily communication with various departments. Additionally, a major objective is to process significant activity for CSTB while maintaining proper controls to mitigate risk to the firm.

The Associate position will be responsible for processing invoice related activities, responding to various departments inquires or requests on transactions processed by the team, and the daily maintenance of clients’ accounts. Extreme attention to detail and the ability to multi-task are vital to be successful in this position. You must be able to meet individual deadlines, but also work as a team and communicate effectively with various departments. This position also requires a strong knowledge of Excel, Access, and analytical skills. You will also be responsible for supporting various tasks in support of the team’s deliverables. Following procedures is a must to successfully comply with the departmental controls surrounding the job functions. Retirement industry and accounting experience are a plus, although not required.

Duties include but are not limited to:

• Process incoming fee payments
• Quality control of operational transactions
• Calculate SSP
• Support internal business partners including research of client inquiries
• Account maintenance
• Various reporting

What you have

The following attributes are key to success in this role:

• Elevated level of attention to detail and ability to work under pressure are required as errors and omissions can have significant financial risks.
• Monitoring assigned tasks from within a functional inbox in a manner that meets or exceeds service level agreements.
• Ability to comply with department deadlines.
• Strong organizational skills and ability to prioritize and coordinate multiple processes.
• Ability to communicate professionally and clearly.
• Ability to work and learn in a high volume, fast paced, collaborative environment.
• Advanced knowledge of Microsoft applications including but not limited to Excel, Access, Outlook, and Word.
• Thirst for growth and continual learning and development opportunities.
• Ability to multitask while maintaining flexibility to meet operational need.
• Participate in a fostering positive and cohesive work environment that promotes employee engagement

**This position may require overtime during critical production periods.**

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