Director, Digital Offer Management

Your opportunity

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms. Schwab serves approximately 15,000 individual RIA businesses with over $5 trillion in assets under management in accounts at Schwab. In Advisor Services, Registered Investment Advisors (RIAs) and their clients are at the center of everything we do. We have built our business on serving the needs of RIAs and advancing an industry that helps them and their clients thrive. We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals.

Schwab Advisor Services is building out a Wealth Services team to drive offer strategy and digital development to better support advisor’s expanding needs for wealth management tools.  This includes portfolio and performance management as well as unique offerings for different client segments.  This group and its work will have high visibility across executive leadership. 

This Director, Digital Offer Management role will pair with other business strategy, digital product development, and offer teams to conceive a future ecosystem combining traditional wealth management capabilities and custody services in a seamless way.  Specifically, this role will be responsible for defining the digital components of the offer, considering both proprietary solutions and third-party integrations to create the best experience for advisors.  The Director will head and help build out a new team responsible for this planning.  Team members will develop product requirements in partnership with a broad set of business, technology, operational, and service stakeholders.  They will be responsible for overall project management in developing the new offers, including running regular executive and project team steering committee meetings for input and updates.  While they will not manage direct engineering execution, they may work closely with other product teams or third-party partners in requirements handoff and execution oversite.

What you’ll do:

• Deeply understand Schwab Advisor Center’s current technology offerings and the new opportunities Schwab is pursuing in creating new digital offerings
• Develop and refine high-level concepts for new digital experiences product offerings aligned to achieving Schwab’s strategic objectives for the new offer
• Develop relationships with key business stakeholders; role model and support strong collaboration with various partners to ensure holistic product design and go-to-market planning to support the new features, including but not limited to marketing plans, operations support, and service model
• Stand up steering committee structure for team projects and develop team best practices for project management to ensure a strong pace of offer development progress
• Manage discovery efforts for the team to vet new ideas through formal and informal research with target customers
• Coach team members on collaboration and presentation skills
• Keep tabs on industry and competitive news, as well as fintech developments

What you have

Required Experience & Skills:

• 10+ years’ experience designing and/or building digital products or experiences
• RIA industry experience
• Direct people leadership, ideally at a Director level
• Strong drive to activate progress; ability to self-start and develop plans from an initial direction with little direct guidance
• Strong relationship-building and collaboration skills to partner effectively with SMEs, partners, and leader
• Excellent communications skills –Ability to create PowerPoints that support productive meetings, summarize complex issues, and drive decision making. Presentation skills for meetings with senior executives. Ability to facilitate collaboration sessions virtually or in-person with peers and partners.
• Superior project management skills – Able to develop project plans and manage various contributors and stakeholders to be accountable to the plan. Able to coach team members in developing project plans and role up combined plans to a birds’ eye view of the team’s activities
• Experience building business cases and defining key outcomes to track
• Curiosity and drive to learn – about the RIA industry, about Schwab’s offerings, other groups the team works with
• Ability to gather and coalesce ideas from various sources
• Bachelor's degree

Preferred Qualifications:

• Experience working with external partners and vendors