Sr. Manager, Risk Operations & Project Delivery

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Enterprise and Operational Risk Management (EORM) empowers Schwab’s businesses to help clients Own Their Tomorrow through excellence in risk management. Our vision: uphold the highest standards, challenge the status quo, and adapt to evolving regulations and industry trends—ensuring Schwab remains competitive while prioritizing business and client needs.  Our team drives strategy, change, and operational discipline with a focus on scale and simplicity. Rooted in a people-first mindset, we foster collaboration, lead with service, and live our values of belonging, respect, accountability, and trust.

As a Senior Manager, you will lead cross-functional projects and process improvement initiatives within the Enterprise and Operational Risk Management (EORM) team. This individual contributor role focuses on driving operational excellence, standardizing project management practices, and enabling successful change adoption across the organization. You will coordinate strategic initiatives, manage department updates, and oversee change management activities. Additionally, you will design and maintain tools, templates, and processes that ensure consistent, efficient execution of leadership priorities.

Role Overview:

• Lead and coordinate strategic projects and process improvement initiatives across EORM.
• Standardize and enhance project management practices, tools, and templates.
• Drive change management efforts to ensure adoption of new processes and technologies.
• Facilitate cross-team collaboration and continuous improvement.
• Oversee training and upskilling programs related to project and process management.
• Provide executive-level updates on project and process improvement progress.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have. 

Required Qualifications

• 5+ years of project/program management or process improvement experience (PMP, Lean Six Sigma, or Prosci certification preferred).
• Experience leading change management initiatives in a complex organization.

Preferred Qualifications

• Proven ability to build authentic relationships across teams and partners to uncover needs, identify opportunities, and drive collaboration.
• Skilled communicator with confidence in delivering executive-level presentations that influence decisions.
• Strategic thinker with strong attention to detail in managing complex, interdependent initiatives.
• Demonstrated success influencing diverse audiences.
• Experience promoting risk management best practices and fostering a culture of accountability and compliance.
• Expertise in strategic planning and process design, creating scalable frameworks to meet evolving business needs.
• Track record of driving innovation and continuous improvement through new methodologies and optimized operations.
• Ability to distill complex data into clear, actionable executive summaries.
• Advanced proficiency in Excel and PowerPoint for impactful visual storytelling.
• Exceptional organizational and process development skills focused on eliminating inefficiencies.
• Background in risk management or financial services preferred.