Sr. User Experience Designer Lead

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

If you’re a high-performing individual contributor passionate about creating design patterns grounded in UX best practices and research—and thrive in a fast-paced, collaborative environment—consider joining us as a Senior Digital Design System (DDS) User Experience Designer (UXD) Lead.

Charles Schwab’s DDS for public-facing experiences empowers web page and email builders to deliver intuitive, cohesive experiences for end users while saving time by leveraging established patterns. DDS team members often collaborate across Schwab, and with the Creative Center (C2) UX Strategy team in Schwab Marketing.

In this role, you’ll report to C2’s UX Strategy Team Manager, leading the creation, maintenance, and governance of digital and email design patterns and components.

What you’ll do:

• Set priorities and manage delivery for the DDS UI team, including Jira ticket creation and oversight.
• Own and evolve the Figma UI Kit and integration patterns to ensure consistency and seamless adoption across experiences and channels.
• Scale the DDS to enable differentiated experiences across web, email, and mobile app, ensuring the system remains usable, visually compelling, and scalable.
• Define and enforce standards for design, accessibility, and best practices.
• Provide expert consultation and support to system users, including agencies and internal teams.
• Drive adoption and governance of the design system through documentation, training sessions, demos, roadshows, and newsletters.
• Collaborate with researchers to gather feedback from users and stakeholders, continuously improving the UI toolkit and design system.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have. 

Required qualifications:

• 10+ years of experience as a User Experience Designer, User Interaction Designer, or a related role.
• Deep expertise in design systems (DDS), atomic design principles, and front-end technologies such as Tailwind, HTML, CSS, JavaScript, and React.
• Advanced proficiency in Figma, including creating reusable components and maintaining thorough documentation within the platform.
• Hands-on experience with Jira and collaborating with product delivery teams in agile environments to meet deadlines effectively.
• Deep expertise in design principles—layout, typography, color, and composition—while ensuring compliance with current WCAG accessibility standards.

Preferred Qualifications:

• Experience navigating ambiguity and successfully leading cross-functional teams through changes
• Proven success delivering polished communications and presentations—articulating design concepts and rationale effectively to developers, designers, marketers, and decision-makers.
• Proactive self-starter, driving discovery and innovation in design patterns and multi-channel experiences across web, email, and mobile app platforms.
• Successful history using data and UX research to inform and iterate on design decisions
• Ability to collaborate seamlessly within a distributed team structure, aligning on unified objectives and shared workflows.
• Familiarity with content management systems (CMS) to streamline design implementation.
• Proven success responding to feedback with agility, adapting quickly to evolving priorities and requirements.