Sr Specialist, Retirement Operations

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goal with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm, and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 50 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

The goal of Plan Administration & Implementation is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Sr Specialist within PAI is responsible for providing oversight of various regulatory and conversion reporting queues, researching historical activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.

What you’ll do:

• A Sr Specialist is expected to provide oversight of various regulatory and conversion reporting queues and identifying creative solutions to unique client needs.
• They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing participant notice reviews, and streamlining workflows to meet key deliverables and exceed client expectations. 
• They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.
• The successful candidate must be able to manage multiple projects with varying deadlines, knowledge of the SRI recordkeeping system is highly preferred, knowledge of Microsoft Excel, Access and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that client deliverables are met.

What you have

Required Qualifications:

• Experience in Qualified Retirement Plan Administration with a focus in Regulatory Notice fulfillment and Participant Benefit Statements is preferred
• Knowledge of the SRI recordkeeping system at a depth that allows for creativity in facilitating customer requests, researching issues, and challenges the traditional workflows or capabilities
• Ability to multi-task in a deadline-driven environment coordinating activities of team members and fulfilling regulatory notices with little to no errors
• Experience fulfilling regulatory notices such as Participant Benefit Statement, Participant Fee and Fund Disclosures, QDIA, Safe Harbor, and Automatic Enrollment Notices.
• Knowledge of the DocuSign system
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Ability to interpret client and participant needs
• Exceptional organizational and analytical skills
• Knowledge of Microsoft Office

Preferred Qualifications

• ASPPA designation