Managing Director, Credit Administration

Your opportunity

Managing Director, Credit Administration – Charles Schwab Bank

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve.  We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day.  We champion our employee strengths, guide their development, and invest in their long-term success.  We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed. 

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Role Overview:

Reporting to the Head of Credit Administration, Oversight, and Community Banking (COCB), the Managing Director, Credit Administration oversees the core credit functions of the Bank Credit Team, including underwriting, collateral monitoring, and default management. Additional responsibilities include:

• Leadership & Culture:Build and sustain high-performing, diverse teams with deep credit expertise. Model Schwab’s leadership principles by promoting collaboration, accountability, and continuous development. Inspire teams to deliver industry-leading service, efficiency, and results.
• Credit Decisioning:Oversee credit underwriting and decisioning in alignment with Schwab’s Credit Risk Policy and risk appetite. Ensure decisions balance client needs with prudent risk management, maintaining the safety and soundness of the bank’s credit portfolio.
• Portfolio Management:Safeguard the quality and performance of loan portfolios through rigorous analysis, trend identification, and proactive risk mitigation. Collaborate with business partners to identify opportunities for new products and services, assessing associated risks and recommending guideline and policy enhancements as appropriate.
• Stakeholder Engagement:Develop and maintain deep, trusted relationships with key partners including Credit Risk Management, Financial Risk Management, Compliance, Product, Operations, and Internal Audit.  Meet on a regular basis with the Federal Reserve Bank of Dallas and the Texas Department of Savings and Mortgage Lending through routine continuous monitoring meetings.
• Loss Mitigation:Manage loan losses and delinquencies, ensuring compliance with regulatory requirements and staying within Schwab’s board approved risk appetite.
• Oversee credit allowances to ensure volumes remain within acceptable levels. Identify allowance trends and use this information to collaborate with business partners in identifying new products, services and offerings and their associated risks.

What you have

Ideal Profile:

• Demonstrated expertise in leading credit underwriting functions for consumer, high-net-worth, and professional services clients in complex environments.
• Proven track record of managing disciplined, high-quality loan portfolios that balance risk and client experience.
• Strong decision-making skills grounded in Schwab’s standards, client experience, and risk management frameworks.
• Thrives on initiating, building, and cultivating strong authentic relationships inside and outside the group; highly collaborative; navigates and activates alignment across organizational silos; especially important to do so with senior executives as this role is regularly involved with executive management level presentations and decision-making.
• Inspirational leader who will stand up for brave ideas and take smart risks, executing with the right combination of urgency and analysis and prioritizing ruthlessly making tough choices when necessary.
• Courageous leader who develops followership and builds high performing, diverse, cross-functional working teams of both direct and not direct team members rallied around the strategy.
• Bachelor's degree required. Post graduate degree, professional designations and certifications are plusses.