Associate, Designated Brokerage

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

Designated Brokerage Services (DBS) provides brokerage solutions for corporate clients who monitor their employees’ securities trading activity. DBS offers an employee trade monitoring solution via the trade-rules technology for financial service firms who choose to allow their employees to maintain brokerage accounts outside of their own firm.  Firms can supervise employee trading subject to FINRA Rule 3210, and Investment Advisors Act of 1940 Rules 17j-1 and 204A-1.  In addition, DBS provides Rule 3210 status information to corporate clients and internal Schwab departments, and they respond to corporate client inquiries.

The DBS Operations Associate is responsible for processing client-initiated service requests that are received via email.  These requests are primarily requests to link and/or delink specific employee Schwab accounts that are associated with the firm’s Master Account(s).  In addition, the Associate will have the knowledge to assist with researching transaction or holding inquiries, data feeds, and other duties as assigned.

Responsibilities include but are not limited to:

• Recognition and ability to process and describe DBS 3210 regulatory processing requirements.
• Fulfilling account linking/delinking requests via various systems including ADDLink and Bulk Upload procedures.
• Assist team members on daily Salesforce, MyQ queue and operational tasks as needed to meet corporate Service Level Agreements.
• Able to process daily Validation Mismatch, Indexing and all ADDLink management requirements.
• Recognition, sorting and preparation of daily inbound work to applicable queues and systems accurately for processing by the correct team.
• Working with external clients to provide an exceptional client experience.
• Promote a positive team environment and can be relied upon in uncertain times.
• Other responsibilities as determined by and agreed with leadership.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

• Comprehension and ability to discern between B:B and B:C needs.
• Must have recent Schwab experience 
• Entry level to three years of operational experience with evidence of accurate processing.
• Commitment to delivering a high-quality client service experience.
• Strong organizational skills with the ability to stay focused on delivering results.
• Dedication to working in a team environment.
• Self-starter with the ability to take instruction and workflow daily and complete their assigned tasks in the time allotted.
• High commitment to delivering a quality work product, following prescribed procedures, assistance with quality assurance and escalating issues as appropriate.
• Outstanding verbal and written communication skills. 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities