Sr Manager, Workplace Service Sales & Field Content & Communications (People Leader)

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Workplace Service Sales & Field Enablement is a multi-faceted organization which supports frontline professionals and a variety of internal partners through Field Enablement, Field Communications, Workplace Service Knowledge Management, CRM Strategy, and Data Analytics. Within the broader org, the Workplace Service Field Communications team is responsible for partnering across lines of businesses, product owners, and integration managers on the development of communications strategies for initiatives impacting client-facing professionals.

Reporting to a Director in Workplace Service Field Enablement, the Sr Manager will develop and support the execution of the overall strategy, planning, and implementation of the Workplace Service Field Content and Communications. The Sr Manager will also play a consultative role guiding partners on both the voice of their communications as well as the channels of distribution. The role will require working cross-functionally with all levels within the Workplace Service enterprise and other Schwab organizations to coordinate and execute thoughtful communications.

The Sr. Manager, Workplace Services Field Content & Communications leads the strategy, governance, and delivery of internal communications and content management for the Workplace Services organization. This leader will ensure messaging is clear, coordinated, and aligned to business priorities. This role sets the strategy across written communication, content management, and designing impactful forums that drive clarity, engagement, and action. As a people leader, they build and develop a high-performing team responsible for translating information and initiatives into field-relevant narratives and content that reduce noise, strengthen alignment, and improve execution.

Strategy

Communications

• Develop and drive the overall strategy, planning, and implementation of Workplace Service Field Communications center of excellence strategy, enabling more scale and consistency in how the team operates internally and with partner organizations.
• Drive the field communication engagement strategy, including driving written communications and field forums
• Develop an in-depth understanding of communication needs and preferences of Workplace Service audiences

Content

• Drive content strategy, driving one source of content across the field, ensuring they have access to the resources they need to drive their business

People Leader Responsibilities

• Lead and develop a high-performing communications and content team, including coaching team members, proactive partnership, resource planning and capacity management, and modeling change leadership
• Set clear performance expectations, goals, and development plans aligned to business outcomes
• Foster a culture of accountability, collaboration, and continuous improvement

Communications and Content Execution

• Curate Workplace Service field-facing communications that are simple, clear, and relevant for specific audiences.
• Identify and take initiative on opportunities for continuous improvement to drive efficiency.
• Facilitate prioritization and distribution of communications through various channels (e.g., RPS News, SPS News, Teams, WS S&FE emails, Forums, etc.).
• Oversees overall Knowledge Center strategy, management, and adoption
• Ensure content is stored, accurate, and accessible to support the field
• Providing backup support for field messaging for all corporate and crisis response needs (e.g., market volatility, CTRG, SCFR, Public Relations, Technology outages).

Cross-functional Leadership & Execution

• Partner with the business, product owners and integration managers on developing communications strategies for initiatives impacting client-facing professionals
• Providing backup support for field messaging for all corporate and crisis response needs (e.g., market volatility, CTRG, SCFR, Public Relations, Technology outages)

What you have

Required Qualikfications:

• 10 + years’ experience in financial services encompassing strategy and tactical delivery.
• Excellent communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences.
• Agility to thrive in a dynamic and fast-moving work environment
• Excellent critical thinking skills and ability to generate insights through both quantitative and qualitative analysis.
• Strong diligence, and the ability to multi-task and work efficiently to meet tight deadlines with little supervision.
• High attention to detail, sense of urgency, and proactiveness
• Strong planning and organizational skills; ability to manage multiple projects that vary in scope and complexity simultaneously.
• Personally, and professionally aligned with Schwab’s vision and values, and a deep interest in financial service.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.