Senior Manager, Instructional Designer

Your opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Learning Solutions is Schwab’s Learning Center of Excellence. We consult, create, and deliver innovative, high quality learning experiences that empower Schwabbies to best serve our clients. As the firm’s learning partner of choice, we collaborate across the enterprise to strengthen a culture of learning and deliver solutions that meaningfully improve performance, elevate client service, and advance our “Through Clients’ Eyes” strategy.

Key Responsibilities:

• Design and develop learning experiences using the ADDIE model, grounded in adult learning principles and aligned to business outcomes
• Conduct needs analyses to define learning goals, delivery methods, project scope, and success measures
• Build training plans that address the who, what, when, where, why, and how, with a focus on achieving business results through learning
• Create content outlines, storyboards, prototypes, and other design artifacts to support development
• Develop effective learning materials for multiple modalities, such as eLearning, video, virtual and in‑person instruction
• Write clear, compelling training content that simplifies complex topics while following Schwab’s writing standards
• Define requirements, scope, timelines, and work plans to meet milestones and delivery deadlines
• Manage the review and feedback process to ensure quality and alignment
• Apply team standards, Web Content Accessibility Guidelines (WCAG), and established processes and policies
• Build and maintain strong partnerships with stakeholders, colleagues, and subject matter experts
• Facilitate productive project meetings by setting goals, communicating clearly, and listening actively
• Communicate risks, needs, and recommendations when scope shifts or challenges arise
• Use visual and instructional design principles to create graphics and visuals that enhance learning
• Contribute to team strategy and the continued evolution of Learning Solutions as a learning organization

What you have

To ensure we fulfill our promise of “challenging the status quo”, this role has specific qualifications candidates should have for success:

Required Qualifications:

• At least 6-10 years of experience creating self‑paced, blended, and instructor‑led learning solutions
• Ability to handle large, high complexity projects concurrently with ease.
• Formal education in instructional design, adult learning, learning theory, or related field
• Mastery in graphic design, video, audio, and multimedia content creation

Preferred Qualifications:

• Strong time management and project management skills, with the ability to balance multiple projects
• Experience managing medium‑sized or complex learning projects
• Ability to collaborate effectively with a wide variety of partners and project teams
• Proven success learning quickly and applying new technologies, including the DCMS and Adobe Creative Suite
• Demonstrated ability to problem solve, adapt to change, and influence in a client‑centric environment
• Strong writing and editorial skills with a focus on clarity and ease of understanding
• Exceptional attention to detail, organization, and follow‑through
• Self‑leadership and accountability

What you can expect:

• A team committed to designing, developing, and delivering meaningful learning experiences
• Clear expectations around the why, what, and when of your projects
• A collaborative, supportive team culture built on shared success and One Schwab values
• Opportunities to stretch, grow, and lead with an owner’s mentality across a wide range of projects
• Thoughtful focus on your professional development and career growth
• Dedicated time for team connection, learning, and celebration
• The opportunity to do work that creates measurable impact for Schwabbies, clients, and the business