Senior Manager, Technology Business Impact Change Lead - Technology Transformation

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services (STS) supports every enterprise at Schwab and delivers innovative technology solutions that create exceptional experiences for our clients and employees. As a Senior Manager, Technology Business Impact Change Lead within the BOET OCIO organization, you will play a pivotal role in advancing the STS NEXT technology transformation, helping leaders and teams successfully navigate large-scale organizational and technology change.

In this highly visible role, you will lead the strategy for identifying, translating, and driving adoption of business impacts associated with major transformation initiatives, beginning with the STS NEXT Operating Model. You will partner closely with senior leaders, business stakeholders, technology teams, and the Transformation Management Office (TMO) to ensure organizational changes are clearly understood, effectively communicated, and successfully adopted. Your ability to connect transformation strategy to real business outcomes will help leaders make informed decisions, manage risks, and accelerate readiness across affected teams.

Success in this role requires someone who can bring structure to ambiguity, anticipate downstream impacts, and build alignment across interconnected initiatives. You will influence executive-level conversations, develop leader enablement resources, create visibility into transformation dependencies, and ensure business impact considerations remain a critical component of planning and execution. As transformation priorities evolve, you may also contribute to initiatives involving Artificial Intelligence (AI), Enterprise Delivery Enablement, Schwab India, Vendor Management, and other strategic programs, helping the organization adapt, collaborate, and achieve meaningful business outcomes. The role offers the opportunity to further develop expertise in enterprise transformation, organizational strategy, executive influence, and large-scale change adoption while partnering across one of Schwab’s most dynamic technology organizations.

Required Qualifications

• 8+ years of experience leading business transformation, change management, business readiness, organizational effectiveness, or related initiatives
• Proven experience leading business impact identification, assessment, and adoption planning for large-scale technology or operating model transformations
• Demonstrated expertise in Change Management, including translating strategic initiatives into actionable adoption and readiness plans
• Strong Stakeholder Management skills with the ability to influence and align senior leaders, business partners, and cross-functional teams
• Experience developing change narratives, executive messaging, leader toolkits, and communication strategies that improve understanding and adoption
• Strong Communication skills with the ability to explain complex transformation efforts in a clear, compelling, and practical manner
• Experience assessing organizational risks, dependencies, and readiness considerations across multiple concurrent initiatives
• Proven success driving cross-functional execution through Collaboration and partnership with business, technology, and program teams
• Strong Analytical Thinking and problem-solving skills with the ability to evaluate impacts, identify patterns, and recommend effective solutions
• Demonstrated ability to balance strategic objectives with execution priorities in evolving and ambiguous environments
• Experience enabling organizational change through influence rather than direct authority
• Bachelor's degree or equivalent combination of education and related experience

Preferred Qualifications

• Experience supporting enterprise Operating Model transformations
• Experience within financial services, enterprise technology, or another highly matrixed organization
• Experience partnering with a Transformation Management Office (TMO) or similar transformation governance organization
• Demonstrated expertise in Strategic Planning to align transformation activities with long-term business outcomes
• Experience supporting enterprise initiatives involving Artificial Intelligence (AI), vendor management, global teams, or delivery transformation programs
• Knowledge of change frameworks, stakeholder engagement approaches, readiness assessments, and adoption measurement techniques
• Experience developing executive-facing presentations, adoption resources, and organizational communication strategies
• Expertise in Risk Management practices, including identifying, mitigating, and monitoring transformation-related risks
• Experience facilitating alignment and adoption across geographically dispersed or complex stakeholder groups
• Advanced degree, change management certification, or relevant transformation-related credentials

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance