Senior Manager, Operational Resilience

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Senior Manager, Operational Resilience is responsible for supporting the design, implementation, and ongoing maturity of the firm’s Operational Resilience Framework. This role operates within a governance and oversight capacity, partnering across the three lines of defense to strengthen the firm’s ability to anticipate, withstand, respond to, and recover from disruption while maintaining delivery of critical products and services.   

The Senior Manager will be an individual contributor assisting the Director of Operational Resilience Governance in the implementation of the operational resilience framework. This individual will play a key role in advancing the Firm’s operational resilience capabilities, including overseeing Important Business Process (IBP) identification, dependency mapping, scenario testing, and resilience measurement. The role also provides oversight of continuity planning, crisis response, and resilience pillar activities, while ensuring alignment with regulatory expectations and industry best practices. The role requires strong cross-functional collaboration, executive communication, and the ability to translate complex risk insights into actionable strategies and board-level reporting. 

Responsibilities:

• Lead and support execution of the Operational Resilience strategic roadmap, driving delivery of key framework components and maturity enhancements 

• Contribute to the evolution of the firm’s resilience framework, including governance, policy, standards, and methodologies aligned to regulatory expectations (e.g., IBP, impact tolerances, scenario testing, etc.) 

• Provide oversight of operational resilience, business continuity planning, crisis management/incident response, and core resilience pillars, ensuring activities are effectively designed, consistently executed, and aligned with regulatory expectations and industry best practices 

• Develop and deliver clear, concise reporting for senior leadership, risk committees, and governance forums, including dashboards, metrics, and thematic insights

• Prepare executive-level materials articulating resilience posture, key risks, emerging themes, and remediation progress 

• Support governance routines, including committees, working groups, and cross-functional forums 

• Facilitate cross-functional meetings to identify and assess operational resilience risks across business processes, technology, cyber, and third-party dependencies

• Support the design and oversight of scenario testing and resilience exercises, including evaluation of outcomes and identification of control gaps or vulnerabilities 

• Drive aggregation of risks and themes to inform enterprise-level resilience priorities 

• Partner with stakeholders to enhance data quality, traceability, and usability of resilience data (e.g., systems, vendors, locations, personnel) 

• Build strong relationships across business units, technology, risk, and support functions to drive integrated resilience outcomes 

• Serve as a trusted advisor to stakeholders on resilience expectations, program requirements, and best practices 

• Coordinate cross-functional initiatives to address identified resilience gaps and strengthen end-to-end capabilities 

What you have

Required Qualifications:

• Bachelor’s degree in Business, Finance, Technology, Risk Management, or a related field

• 5–10 years of experience in Operational Resilience, Business Continuity, Technology Risk, Cyber Risk, Operational Risk, or related disciplines 

• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights 

• Excellent written and verbal communication skills, with experience developing executive and board level materials

• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment 

• Strong stakeholder management and influencing skills across all organizational levels 

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)  

Preferred Qualifications:

• Experience within financial services 

• Proven experience operating in a governance, oversight, or second line of defense capacity

• Working knowledge of resilience frameworks, including IBPs, impact tolerances, scenario testing and exercises