Senior Manager, QA - Technology

Your opportunity

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Internal Audit Department (IAD) at Charles Schwab provides independent and objective assessments to determine whether significant risks are identified and appropriately reported to the Board and Executive Management, to evaluate whether risks are adequately controlled, and to support governance, risk management, and internal controls through effectively challenging Management.

Within IAD, the Professional Practices Group (PPG) provides processes, training, and tools to support consistency and quality expectations. PPG also provides internal audit data, analysis and reporting to audit leadership, regulators, and the Company’s governance committees. The Quality Assurance (QA) team within PPG is seeking an Internal Audit Senior Manager, QA - Technology to assist the QA team supporting the Quality Assurance and Improvement Program (QAIP) with independently evaluating and effectively challenging that key internal audit activities continue to be performed in conformance with audit procedures, IIA Standards and regulatory expectations.

The Internal Audit Senior Manager, QA - Technology is an individual contributor role that reports to the Internal Audit Director, Quality Assurance. The QA team is a critical function within IAD that supports a growing department that continues to evolve using data analytics, automation, and emerging technology to meet regulatory expectations of a large financial institution.

What you’ll do:

• Lead independent quality assurance reviews across all internal audit activities, with a focus on IT-related audits (e.g., infrastructure, application, cybersecurity, and project audits), to assess conformance with internal policies and procedures, regulatory expectations, and professional standards.
• Evaluate not only audit execution quality, but also the effectiveness of audit coverage, risk identification, and overall assurance provided across audit types, including technology, operational, financial, and regulatory compliance audits, applying independent judgment and professional skepticism.
• Evaluate the effectiveness of IT-related audit coverage, including whether audit approaches appropriately address complex technology environments and IT-dependent business processes.
• Identify themes and systemic improvement opportunities across QA reviews, with a focus on driving meaningful enhancements to audit quality.
• Prepare and review audit workpapers and QA analyses to confirm conclusions are well-supported, clearly articulated, and aligned to applicable standards.
• Prepare clear, impactful QA reporting, including findings and recommendations that drive actionable and sustainable remediation of root causes. 
• Provide candid, constructive feedback and challenge to audit teams to strengthen audit execution practices, risk perspectives, and control evaluations.
• Monitor and assess the effectiveness of audit teams’ remediation of QA findings, including whether actions address underlying causes and reduce the likelihood of recurrence.
• Provide subject matter expertise on IT risks, controls and audit methodology, and support continuous improvement of QA processes, manuals, tools and templates.
• Provide support, guidance, and feedback to QA team members and help enhance proficiency in IT risk domains, control evaluation, and audit methodologies, while reinforcing expectations for critical thinking and effective challenge.
• Support execution of the QAIP, including contributing to targeted reviews, methodology updates, and strategic initiatives to enhance QA coverage, efficiency, and impact.
• Leverage emerging technologies, including artificial intelligence (AI), to enhance the efficiency, consistency, and depth of QA activities, including analysis, review approaches, and identification of insights and improvement opportunities.
• Assist with documentation requests in connection with external quality assurance reviews and regulatory exams related to QA and IAD activities.
• Periodically support the development and delivery of IAD methodology updates and training of internal audit team members.
• Support strategic initiatives to expand the QAIP scope, coverage, and plan and sustain a collaborative culture and partnership with IAD.

What you have

• At least seven years’ experience in IT internal audit, technology risk management, or similar role, preferably in a public accounting, financial services, and/or a regulatory agency, including at least 3 years in a management or leadership role.
• Demonstrated experience leading, reviewing and supervising IT-focused audits across areas such as infrastructure, applications, cybersecurity, technology projects, and IT-dependent business processes.
• Strong understanding of complex IT environments, including infrastructure, applications, cybersecurity, and cloud-based technologies, and the associated risks and control considerations.
• Strong knowledge of IT governance frameworks (e.g., COBIT, NIST, ISO 27001) and regulatory requirements applicable to financial institutions (e.g., GLBA, GDPR, 23 NYCRR 500).
• Working knowledge of the Institute of Internal Auditors (IIA) Global Audit Standards, and applicable regulatory guidance (e.g., SR 13-1, SR 03-05). Strong understanding of risks and internal controls, including the ability to assess the design adequacy and operating effectiveness of controls.
• Demonstrated ability to apply independent judgment, professional skepticism, and critical thinking in assessing audit quality and effectiveness.
• Experience identifying root causes of control or audit quality gaps and developing practical, sustainable recommendations.
• Familiarity with the use of data analytics, automated controls, and system-generated evidence in audit testing, and the ability to assess their reliability and appropriateness.
• Strong project management skills with the ability to manage multiple priorities and deadlines effectively.
• Outstanding written and verbal communication skills, including ability to demonstrate strong interpersonal skills by delivering review results with succinct and impactful messaging to influence positive change and collaborate effectively across all levels.
• Degree or equivalent experience required; CIA, CISA, CPA, CISSP or similar certification preferred.
• Strong attention to detail, analytical, and problem-solving skills and experience with data analysis tools.
• Curiosity to learn and willingness to leverage emerging technologies (e.g., AI), to support audit and quality assurance activities.