Senior Manager, Operational Risk Liaison

Enterprise and Operational Risk Management is part of Schwab’s second line of defense and plays a critical role in strengthening the way the firm identifies, understands, and manages operational risk. As a Senior Manager on the Operational Risk Liaison team, you will help provide risk intelligence, consultation, and credible challenge to business partners across Corporate Vendor Management and Investor Services. Your work will directly support stronger risk-based decision-making, more resilient business practices, and continued alignment to Schwab’s enterprise risk management framework.

In this role, you will partner with business leaders, operational teams, and risk stakeholders to identify key risks, assess controls, evaluate risk events and issues, and support Risk and Control Self Assessments. You will bring structure and judgment to complex risk conversations, helping business partners understand expectations, strengthen processes, and make thoughtful decisions that protect Schwab, our clients, and the firm’s long-term stability.

This is a high-impact opportunity for someone who can balance independent judgment with strong collaboration. You will be expected to analyze operational risk data, challenge business processes and controls, provide guidance on emerging risks and business-led initiatives, and help drive continuous improvement across risk practices. Success in this role requires the ability to think holistically, communicate clearly with senior stakeholders, adapt to evolving priorities, and influence outcomes through practical, risk-minded problem solving.

• 7+ years of experience in risk management, governance, or a similar role
• Bachelor’s degree required
• Experience applying risk management and governance principles, methodologies, and tools in a brokerage, banking, or financial services operations environment
• Strong risk assessment, analytical thinking, and independent judgment skills with the ability to evaluate complex business processes and control environments
• Ability to communicate clearly and confidently with senior leaders, business partners, and risk stakeholders
• Demonstrated ability to build trusted relationships across business units, central risk teams, and second line of defense partners

Preferred qualifications

• Experience supporting or evaluating Risk and Control Self Assessments, operational risk issues, risk events, controls, or remediation activities
• Ability to provide credible challenge, practical guidance, and risk-based consultation in a way that improves business outcomes
• Experience using operational risk data, metrics, and reporting to identify trends, monitor risk activity, and support decision-making
• Strong understanding of business process and control design, implementation, maintenance, and oversight
• Ability to assess emerging risks and business-led initiatives, including projects, process changes, or new products
• Demonstrated ability to collaborate across teams, influence without direct authority, and contribute to continuous improvement
• Strong written communication skills with the ability to translate complex risk topics into clear, actionable guidance
• Self-directed approach with the ability to manage priorities, move work forward, and bring projects or reporting to conclusion

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance