Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Operational Services is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts to deliver service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.

The Banking Operations Hotline Team Lead is responsible for supporting team performance, operational execution, and employee engagement. This role helps ensure specialists have the information, resources, feedback, coaching, and recognition needed to deliver strong business results and an excellent client experience. The ideal candidate enjoys influencing outcomes, coaching peers, building partnerships, and developing leadership capabilities that may support future people leadership opportunities.

What you will do:

In this role, you will serve as a subject matter expert, trusted partner, and informal leader who helps the team achieve operational excellence while delivering an outstanding client experience in a controlled, risk-aware environment.

• Coach, mentor, and support specialists through guidance, feedback, recognition, and knowledge sharing that reinforces quality, risk awareness, and client-focused behaviors.
• Serve as a subject matter expert by responding to operational, technical, regulatory, and procedural inquiries, researching complex issues, and recommending effective solutions.
• Evaluate risk and exercise sound judgment when reviewing client accounts, money movement requests, and escalated client situations to help protect clients and the firm.
• Communicate complex information clearly and effectively to specialists, clients, and business partners while providing education on products, services, procedures, and best practices.
• Partner across teams to support business initiatives, process improvements, operational excellence, and delivery of outstanding client experience.
• Model Schwab's values by fostering teamwork, accountability, inclusion, and continuous improvement.

You demonstrate these behaviors: 

• Initiative: Identifies what needs to be done and takes action without waiting to be asked.
•  Analytical Thinking: Uses a logical, structured approach to evaluate information, solve problems, and make sound recommendations.
•  Fostering Teamwork: Builds strong relationships by sharing information, supporting peers, contributing to team meetings, and offering constructive feedback.
•  Influencing Others: Gains support for ideas, proposals, projects, and solutions through credibility, collaboration, and clear communication.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Active FINRA Series 7, 63, 9, and 10 licenses required.
• 3+ years of experience in the brokerage or financial services industry, with an emphasis on customer service, operations, or client support.
• Bachelor’s degree in finance, economics, business administration, or equivalent work experience.
• Demonstrated ability to influence, coach, mentor, or support the development of others.
• Strong verbal and written communication skills, with the ability to explain complex topics clearly.

Preferred Qualifications

• Proficiency with Microsoft applications and the ability to navigate multiple internal systems efficiently.
• Demonstrated leadership capabilities, including serving as a role model, mentoring peers, influencing outcomes, and supporting the development of others.
• Passion for service excellence, coaching, and fostering a collaborative, team-oriented environment.
• Strong organizational, prioritization, and follow-through skills, with the ability to manage competing priorities in a fast-paced environment.
• Self-directed learner who adapts quickly to change, builds business knowledge, and embraces continuous improvement.
• Intermediate to advanced technical proficiency, including the ability to effectively utilize multiple applications, databases, research tools, and communication platforms.
• Knowledge of regulatory, audit, and compliance requirements applicable to the financial services industry.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.