Desktop Support Associate

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services supports how our people work every day by delivering reliable, secure, and innovative end‑user technology experiences. As an Associate– Service Support, you’ll be part of the onsite and remote support team that keeps Schwab employees productive, connected, and supported.

In this role, you’ll provide hands‑on technical support across hardware, software, and collaboration tools, working closely with colleagues in TechBar and business support teams. You’ll troubleshoot issues, resolve incidents efficiently, and help maintain stable, high‑quality end‑user environments. This is a collaborative, service‑oriented role where your technical skills, curiosity, and problem‑solving mindset directly impact the employee experience.

You’ll be supported with standard tools, clear processes, and opportunities to continue building your technical expertise while contributing to a culture that values integrity, teamwork, and continuous improvement.

What you have

Required qualifications

• Minimum 2 years of experience working in a service desk, desktop support, or end‑user computing environment, or a bachelor’s degree
• Minimum 2 years of experience supporting end users with operating systems and productivity tools, including Windows, macOS, and Microsoft 365
• Minimum 2 years of experience using asset management, request, and incident ticketing systems
• Ability to troubleshoot hardware, software, and peripheral issues using a structured, methodical approach
• Ability to communicate technical concepts clearly and respectfully to a wide range of users
• Demonstrated ability to manage a high volume of support requests while meeting service level commitments
• Ability to follow established procedures, exercise sound judgment, and escalate issues appropriately
• Proven collaboration skills and willingness to learn from peers and more experienced team members
• Military education or experience may be considered in lieu of civilian requirements

Preferred qualifications

• Experience diagnosing and resolving moderately complex technical issues in an enterprise environment
• Experience supporting virtual desktop environments and remote access technologies
• Familiarity with tools used to support and manage end‑user devices and applications
• Experience documenting issues, solutions, and process improvements to support team knowledge‑sharing
• Ability to analyze issues, evaluate possible solutions, and recommend the best path forward
• Experience working with cross‑functional partners to resolve issues and improve service outcomes
• Familiarity with tools used for remote support, device management, and ticket tracking
• Interest in continuous learning and skill development within end‑user technology support

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.