Sr Specialist - Software Development & Engineering

Your opportunity

Schwab Description:

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape. 

Schwab India Description:

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Organization / Role Description:

This position within the Workday Center of Excellence team will be tasked with the role of release readiness
and implementations for production changes, management of tenants and refresh schedules, and be the
main point of contact for maintenance and technical support issues.

What you have

Key Responsibilities:

Experience in tenant management and Workday Config Release management to production tenants
• Collaborating across development and support teams to help manage releases.
• Partnering with Scrum Masters, Product Managers, Development Leads and Business leads in
troubleshooting, action planning and resolving medium to large problems in our HR Technology
environments.
• Listening, observing, empathizing and analyzing as you troubleshoot end-user as well as complex
system and business process issues to resolution
• Developing procedures, How-Tos, diagramming process flows and other forms of workflow and
process documentation.
• Collaborating with Developers to plan and improve technology solutions.
• Providing excellent customer support to Schwab employees.
• Supporting data-based decision making and problem solving, identifying needed adjustments to Tier
3 practices and maximizing resources
• Advocating for the power of technology and automation with a variety of stakeholders, including
within HR and technology.

Required Qualification:

Must have 6+ proven experience delivering and supporting/maintaining the Workday platform
• Strong experience in Workday delivery and release readiness management, as well as
experience in tenant management and coordination.
• Workday Integration methods, monitoring experience
• Experience with tenant and QA tools such as Kainos a big plus.
• Experience facilitating and managing Workday in an offshore support model, 24x7 model is
preferred
• Problem management and triage experience with proven results/outcomes
• Proven project management skills – plan, organize, lead, track & report
• Advanced knowledge of the use of Office 365 (Excel, Word, PowerPoint)
• Advanced knowledge of development management IT service management tools (JIRA,
Confluence, Remedy, ServiceNow (HR), , SharePoint)
• Working knowledge of Visio
• Demonstrate outstanding customer service.
• A minimum of 5 years of in-depth experience working with Workday HCM system support
experience is a firm requirement
• Practitioner knowledge of HR business processes (ex., Talent acquisition, Payroll, Benefits, etc.)
highly desired
▪ Troubleshoots and resolves technical issues using best practices to support live applications
▪ Prioritizes compliance, security, and scalability of data systems
▪ Executes strategies to restore services promptly and address disruptions
▪ Addresses QA challenges by applying best practices in testing and compliance
▪ Validates requirements and constraints to support effective development and operations
▪ Monitors and addresses security policy violations using best practices.

Resolves software design challenges using predictive and adaptive methods
▪ Applies best practices to build, test, and validate software components while resolving issues
▪ Consolidates software changes into secure, stable releases using best practices
▪ Ensures systems align with cloud architectures using modern design methodologies

Preffered Qualification:

Conducts in-depth analysis, evaluates factors, and influences decisions with insights
▪ Ensures stakeholders has the necessary information for informed decisions
▪ Analyzes market dynamics, provides guidance to peers, and aligns work with business goals
▪ Trusts colleagues to manage outcomes
▪ Anticipates consequences of situations and acts to prepare for contingencies in assigned tasks
▪ Identifies opportunities for process improvements and implements creative solutions
▪ Influences team quality and effectiveness with decisions
▪ Verbally presents ideas confidently, ensuring mutual understanding
▪ Builds credibility with expertise, transparency, and confidentiality
▪ Delivers powerful messages with persuasive language to drive viewpoint adoption
▪ Chooses effective methods to reach ambitious goals and measure outcomes
▪ Applies specialized expertise to support initiatives that optimize performance
▪ Produces work that meets or exceeds quality expectations
▪ Writes concise, well-structured, and engaging business documents