Sr Specialist, Software Development & Engineering

Your opportunity

Schwab Description

At Charles Schwab, our purpose is simple: we championclient’sgoals with passion and integrity. Guided by honesty, mutualrespectand a commitment to doingwhat’sright, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Schwab India Description

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation,scaleand efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations -it’sa chance to experiment, learn, and build within avalues-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Role Description

The Contact Center Technology (CCT) SAVE team supports the availability, stability, and reliability of systems that enable Contact Center Services. The team monitors and restores service for business-critical applications, partners with development and release teams, and drives rapid recovery during disruptions to minimize client and representative impact.

What you have

Key Responsibilities

• Troubleshoot issuesimpactingContact Center representatives’ ability to receive and make telephone calls.

• Assistwith production application issue resolution by troubleshooting and collecting data for debugging and triage.

• Maintain working knowledge of Contact Center applications, including error handling, alarming, and monitoring.

• Maintain Schwab’s current Contact Center platforms in IVR, Voice, Chat, and Email arenas.

Required Qualifications

• At least three years of production support experience with voice applications including IVR, Genesys Voice, CTI Softphone, VoIP, and Contact Center Cloud Technology.

• Good problem-solving, decision-making, communication, and interpersonal skills with poise under pressure.

• NICE inContact Cloud and Cresta Service AI knowledge.

• Ability to troubleshoot and resolve technical issues using practices that support live applications.

• Experience with Splunk queries for troubleshooting and collaboration with third-party solution providers.

Preferred Qualifications

• Conducts analysis, evaluates factors, and influences decisions with insights.

• Ensures stakeholders have the information needed for informed decisions.

• Identifiesprocess improvement opportunities and implements creative solutions.

• Builds credibility throughexpertise, transparency, confidentiality, and quality communication.

• Applies specializedexpertiseto support initiatives thatoptimizeperformance andproducesconcise documentation.