Sr Specialist, Scrum Master - (BPM) Business Process Management

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Key Responsibilities

• Lead multiple scrum teams.
• Support agile based SDLC for software development creating necessary standards, tools, and best practices.
• Participate and support development and software delivery.
• Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meeting.
• Track and communicate team velocity and sprint/release progress.
• Maintain process documentation and help coach and guide teams to ensure processes are followed.
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Update agile tracking systems to provide transparency on Product & Sprint Backlogs.
• Recommend improvements and assist in changes to leading practices.
• Support the development managers and project leads as necessary.
• Assist with internal and external communication, improving transparency, and radiating information.
• Assist team with making appropriate commitments through story selection, task definition.
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal.
• Facilitate discussion and conflict resolution.
• Empower the teams to self-organize.
• Improve the productivity of the sprint teams.
• Ensure the team strives to make each increment of functionality potentially releasable.
• Participate in the organization and planning of the development schedule based on methodology that has been developed to create a cohesive plan with identifiable platform dependencies, and major milestones, and manages the agreed project user stories and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
• Adapting project scope, schedules, and resource assignments as required throughout projects to respond to emerging requirements and risks.
• Assist with organizing and aligning teams for release coordination efforts.

What you have

Required Qualifications

• Bachelor's degree in computer science is required.
• Scrum Master certification required.
• 2+ years of Scrum Master experience overseeing multiple teams.
• 2+ years of software development experience using the Pega platform.
• 3+ years of overall technology experience.
• 1+ years of experience with supporting & managing service modernization efforts to get off legacy services to improve reliability, resiliency and scalability.
• Pega Certified System Architect (PCSA) certification required.
• Experience with both Kanban and Scrum methodologies.
• Experience in coaching and leading teams new to Agile.
• Thorough understanding of agile software development methodologies, values, and processes.
• Must be an excellent team leader with the ability to influence and negotiate.
• Understanding of software development skills.
• Experience using Work Tracking Tools (Jira preferred).
• Experience with communicating status and providing updates to executive level management.
• Experience with negotiating prioritization between Product Owners and Technical leadership.
• Experience working with agile methodology on large scale, technically complex projects for a large enterprise.

Preferred Qualifications

• Conducts in-depth analysis, evaluates factors, and influences decisions with insights.
• Networks with key stakeholders to exchange insights and foster cooperation.
• Analyzes market dynamics, provides guidance to peers, and aligns work with business goals.
• Acts as a resource for colleagues by providing insights and support.
• Builds trust and strengthens relationships to enhance collaboration.
• Promotes and facilitates the adoption of new business strategies and approaches.
• Verbally presents ideas confidently, ensuring mutual understanding.
• Builds credibility with expertise, transparency, and confidentiality.
• Chooses effective methods to reach ambitious goals and measure outcomes.
• Applies specialized expertise to support initiatives that optimize performance.
• Writes concise, well-structured, and engaging business documents.