Sr Specialist, IT Production Support Engineer

Your opportunity

Schwab Description

At Charles Schwab, our purpose is simple: we championclient’sgoals with passion and integrity. Guided by honesty, mutualrespectand a commitment to doingwhat’sright, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Schwab India Description

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation,scaleand efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations -it’sa chance to experiment, learn, and build within avalues-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Role Description

This role sits within Technology Services and Support andis responsible foroperational readiness, reliability, availability, and production stability of mission-critical applications. The Site Reliability Engineer serves as a senior technical and operational leader for infrastructure coordination, SRE practice adoption, issue resolution, and continuous improvement.

What you have

Key Responsibilities

• Own end-to-end production readiness and operational health for critical move money applications.

• Lead incident response, root cause analysis, and recovery efforts while supporting low MTTR, SLA adherence, and minimal client impact.

• Drive SRE practices, including post-incident reviews, SLO definition, alert tuning, noise reduction, and metrics.

• Coordinate infrastructure activities including server upgrades, certificate and password rotations, vulnerability remediation, and disaster recovery readiness.

• Ensure regulatory, audit, security, PCI, and data protection compliance.

• Drive automation to reduce manual toil, improve compliance, and increase operational efficiency.

• Act astechnicalinterface with business partners, application teams, infrastructure, security, and vendors.

Required Qualifications

• 5-7 years of enterprise-level administration and support experience.

• 5+ years of automation scripting, dashboard creation for proactive monitoring, and alert setup.

• 5+  yearspracticing SDLC and process improvements.

• Hands-on enterprise systems administration, monitoring, and deployment experience.

• Experience with Windows 2019/2022 and Linux VM-hosted environments.

• Cloud application configuration, deployment, support, and migration; GCP/PCF is a plus.

• Knowledge of IP networking, high-availability architecture, Windows/Linux administration, .NET, PowerShell, Java, Python, Bash, SQL, Oracle, MongoDB, Actimize, message brokers, Splunk/AppDynamics, and related tools.

• Bachelor’s degree in computer science or related discipline.

Preferred Qualifications

• Experience supporting large-scale mission-critical platforms in financial services or regulated industries.

• Experience implementing or scaling SRE practices in enterprise environments.

• Strong background in production operations, incident management, and availability engineering.

• Experience coordinating infrastructure initiatives such as upgrades, security remediation, disaster recovery, and compliance.

• Ability to lead through influence across offshore teams, vendors, and cross-functional partners.

• Familiarity with audit, regulatory,PCI, andsecurity requirements and strong SOP/documentation discipline.