Sr Manager, Scrum Master - Core Brokerage Services Engineering

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Core Brokerage Services Engineering (CBSE) seeks a highly skilled Scrum Master to lead and coach multiple Agile/SAFe teams in delivering Program Increment (PI) objectives. CBSE is committed to accelerating business delivery through innovative and optimal solutions while ensuring high availability, accuracy, security and resiliency of our platforms.

Key Responsibilities

Agile Delivery & Team Leadership

• Facilitate the adoption and continuous improvement of Agile and SAFe practices across multiple teams, ensuring alignment with ART (Agile Release Train) objectives.
• Organize and lead all Scrum and PI ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, PI Planning), ensuring effective participation and outcomes.
• Proactively identify and remove impediments, leveraging cross-team collaboration to resolve dependencies and external disruptions.
• Shield teams from non-value distractions, enabling focus on delivery and sustainable pace.
• Track and promote awareness of key metrics (velocity, burndown, cycle time, business outcomes) to drive data-informed improvements.

Servant Leadership & Coaching

• Model servant leadership, fostering a culture of trust, psychological safety, and empowerment.
• Coach teams and individuals through Agile maturity phases (Forming, Storming, Norming, Performing), supporting high performance and self-organization.
• Mentor Product Owners and stakeholders in backlog refinement, prioritization, and strategic alignment.
• Facilitate constructive conflict resolution and encourage open, transparent communication.

Strategic Alignment & Stakeholder Engagement

• Collaborate with Product Owners to translate roadmaps into actionable sprint goals.
• Build bridges across teams and departments, promoting an outward mindset and shared goals.
• Communicate team accomplishments and challenges, tying outcomes to business impact.
• Continuous Improvement & Change Enablement.
• Lead retrospectives and improvement initiatives, using experimentation and feedback to drive measurable change.
• Champion a culture of relentless improvement, leveraging metrics and outcome-driven agility.
• Mentor others and lead learning initiatives across teams, applying advanced techniques to solve complex problems.

Continuous Improvement & Change Enablement 

• Lead retrospectives and improvement initiatives, using experimentation and feedback to drive measurable change.
• Champion a culture of relentless improvement, leveraging metrics and outcome-driven agility.
• Mentor others and lead learning initiatives across teams, applying advanced techniques to solve complex problems.

What you have

Required Qualifications

• 5+ years’ experience leading at least two Agile teams simultaneously as a Scrum Master.
• SCRUM certification required; SAFe certification highly desirable.
• Experience supporting newly formed Agile teams through all maturity phases.
• Experience with distributed teams and remote collaboration.
• Excellent communication, facilitation, and project coordination skills.
• Passion for Agile methodologies and continuous improvement.
• Proficiency with Agile tools (Jira, Confluence, MS Teams, Rally).

Preferred Qualifications

• Systems Thinking & Business Acumen: Ability to align Agile delivery with business goals, visualize value streams, and communicate ROI.
• Advanced Coaching & Influence: Skilled in coaching at all levels—teams, leaders, stakeholders—to foster Agile mindsets and drive organizational change.
• Conflict Navigation & Facilitation: Expertise in facilitating team interactions, resolving interpersonal conflicts, and guiding decision-making.
• Data-Driven Agility: Proficiency in using metrics and analytics to inform decisions and measure outcomes (velocity, NPS, DORA metrics, etc.).
• AI & Automation Literacy: Familiarity with leveraging AI-driven tools and automation for insights and process optimization.
• Technical Understanding: Ability to communicate effectively with technical teams and understand development challenges.
• Adaptability & Continuous Learning: Demonstrates flexibility, resilience, and a commitment to ongoing professional development.