Site Reliability Engineer & Support-TSSG

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

As a key member of the TSSG Production Support SAvE team, you will be a critical player in ensuring the high availability of our applications. You will work in coordination with a larger USA and India based team to provide 24x7 triage and resolution of real-time issues, while being empowered to be Pro-Active in leveraging AI tools, alerting and scripting to enhance the environment leveraging a SRE & DevOps mindset. Tight partnership with Developers, Business Partners, and your support team will help grow your breadth of both technical knowledge and business context within the applications that you support, initially to include Billing, Treasury, Corporate Applications, Bank & Move Money, with the opportunity to expand into additional business lines.      

• Real-time troubleshooting and resolution of critical application workflows in the Production environment
• Creating scripts to automate operational tasks, isolate recurring issues, and enhance workflow
• Triage alerting and leverage SME knowledge to identify root cause
• Support Business and Technical releases into the Production environment
• Documenting root cause resolution to enhance future troubleshooting efforts
• Leveraging AI Tooling to assist in troubleshooting and speed resolution
• Have a wide breadth of knowledge on numerous applications supported, and using Confluence, AI or similar resources to help, isolate the area of the application that requires support, understand technical and business impact as well as proper resolution
• Ability to troubleshoot with vendors, internal domains, and independently during individual issue resolution as well as wide-scale techline situations
• OnCall rotational support including potential nights/holidays/weekends

What you have

Required Qualifications:

• 4+ years' Experience troubleshooting & resolving real-time Production support issues at the Enterprise level
• 4+ years' Experience with monitoring tools (SPLUNK, AppDynamic or similar)
• 2+ years' Experience with Messaging  (RabbitMQ, IBMMQ or similar)
• 4+ years' Experience with enterprise Batch scheduling tools (Control M or similar)
• 4+ years' Experience with supporting distributed environments (Linux, SQL Server, IaaS, PCF or similar)
• Knowledge of network understanding (DNS, IP Routing, SFTP, Load Balancing)
• 4+ years Experience with ITSM and Incident Resolution
• Excellent communication skills (verbal and written)
• Ability to communicate technical issues to non-technical audiences as required 
• Education – Bachelor's Degree in Computer Science or similar

Preferred Qualifications:

• 2+ years' experience with Object oriented programming knowledge (preferred Java or .net) as well as SQL queries
• Experience with Mainframe Cobol
• Experience with Spring Framework
• Familiar with Agile methodology and tooling (Jira)
• Financial Industry experience.