Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region​.

What you have

The HR Tech & Operations Specialist will be responsible for driving HR technology enablement, helpdesk efficiency, and employee data governance, ensuring a seamless, digital-first HR service delivery model for Schwab India.

This role will act as the bridge between HR operations, technology platforms, and employee experience, enabling scale, efficiency, and compliance.

Key responsibilities include:

• HR Tech Enablement & Optimization
  Drive effective utilization and continuous improvement of HR systems (Workday, MyHR/ServiceNow), ensuring streamlined workflows, automation, and enhanced user experience.
• Helpdesk / Case Management Excellence
  Manage and optimize HR helpdesk operations, including:
  • Case routing, SLAs, and escalation frameworks
  • Quality and consistency of responses
  • Knowledge base creation to drive self-service
• Employee Data Management & Governance
  Ensure accuracy, integrity, and security of employee data across systems, including:
  • Data changes, validations, and audits
  • Master data governance frameworks
  • Compliance with data privacy and internal controls
• Process Automation & Efficiency
  Identify opportunities to reduce manual interventions and drive automation across HR processes (onboarding, lifecycle events, data updates).
• Reporting & HR Analytics Support
  Provide standardized reporting and dashboards to support HR Ops, TA, and HRBPs in decision-making.