Scrum Master - TSSG

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

We are looking for an experienced and energetic Scrum Master to support multiple agile scrum teams responsible for building the Billing and Invoicing capabilities across Schwab’s products and services.  As a servant-leader, you will enable the teams to deliver business value quickly by leading the scrum processes, facilitating the scrum ceremonies, and removing impediments for the development teams.  Our Billing Solutions Technology team oversees a best-in-class suite of applications comprised of SaaS and in-house developed applications supporting the diverse billing needs of the Schwab products and services provided to our clients.  Our technology consists of internal user interfaces, system integrations, data aggregation, complex fee calculation logic, and reporting capabilities that processes Billions of dollars in revenue for Schwab. You’ll be responsible for delivering high quality solutions that support Managed Investing product launches in a flexible, collaborative and rapidly changing delivery environment. If you’re looking to bring your expertise to a firm that will provide consistent challenges, promoting development and ownership of your career, this is the role for you.

• Act as a Scrum Master for 2+ Agile teams simultaneously.
• Provide leadership, direction and coaching to the team by encouraging them to adopt and mature good Scrum processes according to the Scrum Guide.
• Create an environment whereby the team is motivated, self-organizing and self-sufficient.
• Organize and facilitate effective Scrum meetings: backlog grooming, Sprint planning, daily Scrum, Sprint review, and Sprint retrospective.
• Encourage your teams to routinely inspect and adapt.
• Assist the team in establishing a consistent and predictable team level cadence (predictable velocity)
• Identify and facilitate the removal of team impediments and escalate as appropriate.
• Work with and coach Product Owners to develop, manage, and continuously groom the team’s product backlog.
• In partnership with the Product Owner, track and communicate to Stakeholders information such as team velocity, Sprint/release progress, impediments, team successes, etc.
• In coordination with Project Managers, facilitate cross-team coordination and collaboration when projects require it.
• Assist Product Owners and Project Managers with planning and grooming activities.

What you have

Required Qualifications:

• Bachelor’s degree in computer science, engineering or related field, or related experience.
• 3+ years of experience in a software development environment preferably involving cross-team dependencies.
• 2+ years of experience owning and managing customer expectations, project schedules, status and reporting and change management.
• 2+ years of experience as a Scrum Master, leadnig teams in a large, complex enterprise environment where successful projects potentially involve more than 1 Scrum team.
• Thorough understanding and appreciation for the Agile values and principles.
• Thorough understanding of Scrum framework including backlog grooming, relative estimating, release planning, sprint planning, scrum metrics, sprint review best practices and retrospective techniques
• Thorough understanding of the Scaled Agile Framework (SAFe).
• Knowledge of project management fundamentals.
• Able to garner respect from your teams, lead and demonstrate value-add principles, and willing and able to get your hands dirty to get the job done.
• Communicative and social skills: Able to communicate well with your teams.
• Enthusiasm and high-energy.
• Continual improvement: Constantly learning new tools and techniques to grow your craft, yourself, and your Teams.
• Attitude of transparency: Desire and ability to bring disclosure and transparency to the business about development and grow trust between the business and development.
• Ability to apply a wide variety of patterns and techniques to enable the team to achieve success.
• Conflict resolution:  Able to facilitate discussion of issues and different approaches and alternatives, and effectively resolve issues in a timely manner.
• Assertive:  Able to ensure Agile and Scrum concepts and principles are adhered to, be a voice of reason and authority, and make the tough calls.
• Situational awareness:  Be the first to notice differences and issues as they arise and elevate them as appropriate.
• Empowerment:  Able to lead a team to self-organization.
• Strong grasp of software development and technology.

Preferred Qualifications:

• Scrum Master certification.
• SAFe certification or similar scaled agile framework (LeSS, DAD, Nexus).
• Have acted as a traditional project and/or program manager in the past.
• DevOps experience: continuous integration, continuous build, continuous delivery tools and techniques.
• ATDD, BDD, TDD, and pair programming, and other eXtreme Programming (XP) practices
• Lean Agile development concepts.
• Prior experience using Jira.
• Experience working in a highly regulated environment.
• Experience working in a financial services organization.