Manager, Software Engineering - Enterprise Delivery Enablement

Your opportunity

At Charles Schwab, our purpose is simple: we championclient’sgoals with passion and integrity. Guided by honesty, mutualrespectand a commitment to doingwhat’sright, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation,scaleand efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations –it’sa chance to experiment, learn, and build within avalues-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Key Responsibilities

• Collaborate with application teams to deploy applications to lower environments, ensuring compliance with the fit-for-purpose lower environment model.

• Regularlymonitorlower environments to ensure continuous uptime.

• Triage lower environment issues by:

• Prioritizing reported issues based on impact and urgency,

• Re-creating issues for validation,

• Gathering initial troubleshooting information by reviewing application logs (e.g., Splunk), checking service status via monitoring dashboards (e.g., Grafana), and verifying infrastructure health on platform tools (e.g., PCF),

• Engaging the corresponding application team toassistwith issue resolution,

• Documenting root cause and preventative actions uponresolution, andclosing out the issue.

• Analyze lower environment issues toidentifyrecurring patterns; document required preventative actions and partner with application teams for resolution.

• Create and updateknowledge basedocumentation to support future issue resolution.

• Support andmonitorthe lower environment observability dashboard, including:

• Monitoring applications and services to ensure they are operational,

• Engaging respective teams to resolve any detected downtime,

• Maintaining the dashboard by adding, removing, or updatingmonitoredendpointsas necessary.

What you have

Required Qualifications

• BS/BA/MS in Computer Science or equivalent discipline

• Experience managing andmonitoringlower environments – minimum 3-4 years experience

• Experience triaging and troubleshooting lower environment issues – minimum 3-4 years experience

• Familiar with software development lifecycle, testing practices, and CI/CD pipelines – minimum 3-4 years experience

• Familiar with cloud-based platforms/container services, such as PCF and GCP – minimum 3-4 years experience
• Familiar with mainframe technologies (IBM z/OS, CICS, DB2, COBOL, MQs, megamon) – minimum 3-4 years experience
• Familiar with Logging Tools (Splunk), Enterprise Monitoring tools (ThousandEyes) and Synthetic Monitoring tools – minimum 3-4 years experience
• Excellent organizational, coordination, and communication skills
• Ability to manage multiple priorities

Preferred Qualifications

• Knowledge of Agile methodologies and tools (Jira, Rally, etc.)

• Knowledge of ITIL practices (incident, change and problem management)

• Knowledge of DevOps tools (GitHub, etc.)