Manager, IT Program Management

Your opportunity

At Charles Schwab, our purpose is simple: we championclient’sgoals with passion and integrity. Guided byhonesty, mutualrespectand a commitment to doingwhat’sright, we bring innovation, education, andservice together to help shape financial futures. Our people are the foundation of our success – theyapproach their work with curiosity and collaboration, coming together to create solutions that make ameaningful impactforclients and communities. As we expand into India, we are bringing this same cultureof inclusion, learning, and opportunitytonew talent. Joining us means becoming part of a global teamwhereyour work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology todriveinnovation,scaleand efficiency. Here, you will work alongside teams who create solutions that supportmillions of clients every day. The work you do is more than daily operations –it’sa chance to experiment,learn, and build within avalues-driven, supportive environment. This is a unique opportunity to be part ofour early growth phase and shape something new, backed by the stability and strength of a Fortune 500company. Your impact begins on day one, and your contributions will help define our future in the region

The Instructional Designer & Facilitator for STS New Hire Onboarding for Schwab Indiais responsible fordesigning and delivering a seamless, high-impact onboarding experience that enables new employees to become productive, connected, and confidentquickly. Thisrole combines instructional design, onboarding experience design, and live facilitation to support the full new hire lifecycle—from pre-Day 1 through the first90 days. The role partners closely with STS University, HR, business leaders, and SMEs to ensure onboarding is consistent, scalable, and aligned to Schwab culture and ways of working.

Key Responsibilities:

• Design and continuously improve end-to-end Schwab India onboarding journeys across the new hire lifecycle (pre-Day 1, Day 1, first week, first 30/60/90 days). 

• Create structured onboarding pathways that are clear, simple, and role-aligned to improve new hire experience and retention. 

• Integrate key onboarding elements including culture, tools, processes, and organizational navigation into a cohesive experience. 

• Design onboarding content using storyboards, outlines, and learner flows to ensure clarity, engagement, and consistency.

• Develop training modules and videos from storyboard through production,maintainingalignment to learningobjectives.

• Create materials across formats including eLearning, facilitator guides, job aids, onboarding toolkits, and knowledge transfer artifacts.

• Translate complex technical and organizational content into simple, actionable learning experiences tailored for new hires.

• Partner closely with Subject Matter Experts (SMEs) toidentifycritical skills, knowledge areas, and success criteria for new hires.

• Co-create structured learning pathways that guide new employees through onboarding and into role readiness (technical, functional, and cultural).

• Facilitate content discovery sessions to extract knowledge from SMEs and convert it into scalable, reusable learning assets.

• Ensure learning pathways aligntojob roles, competencies, and business priorities, including engineering practices and tools.

• Continuously refine pathways based on feedback, performance data, and evolving business needs.

What you have

Required Qualifications

• Develops risk solutions and coordinates with teams to refine risk management approaches

• Delivers solutions that enhance business impact through strategic program management

• Enhances resource allocation while refining project management strategies for improved outcomes

• Experience in instructional design, onboarding, or learning experience design

• Experience working with SMEs to design learning pathways or curriculum

• Demonstrated ability tofacilitateengaging training sessions (virtual and in-person)

• Strong communicationand stakeholder management skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong attention to detail and organizational skills

Preferred Qualifications

• Experience supporting new hire onboarding 

• Experience developing role-based or competency-based learning pathways

• Experience working across global teams (U.S.–India model)

• Familiarity with learning tools such as Articulate, Captivate, Camtasia, or similar

• Data analysis skills to evaluate learning effectiveness