Manager, IT Program Management - Instructional Designer

Your opportunity

At Charles Schwab, our purpose is simple: we championclient’sgoals with passion and integrity. Guided byhonesty, mutualrespectand a commitment to doingwhat’sright, we bring innovation, education, andservice together to help shape financial futures. Our people are the foundation of our success – theyapproach their work with curiosity and collaboration, coming together to create solutions that make ameaningful impactforclients and communities. As we expand into India, we are bringing this same cultureof inclusion, learning, and opportunitytonew talent. Joining us means becoming part of a global teamwhereyour work matters and your future can take shape.

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology todriveinnovation,scaleand efficiency. Here, you will work alongside teams who create solutions that supportmillions of clients every day. The work you do is more than daily operations –it’sa chance to experiment,learn, and build within avalues-driven, supportive environment. This is a unique opportunity to be part ofour early growth phase and shape something new, backed by the stability and strength of a Fortune 500company. Your impact begins on day one, and your contributions will help define our future in the region

At Schwab, we are committed to building a culture of continuous learning and innovation. As part of STS University in India, the Instructional Designer will play a pivotal role in designing and scaling learning experiences that enable technical talent, accelerate onboarding, and build future-ready capabilities across technologyservices.Thisrole is embedded within a globally distributed learning model (U.S.–India) and requires the ability to design culturally relevant, scalable, and high-impact learning experiences that align to strategic priorities such as AI fluency, engineering excellence, and leadership development.

Key Responsibilities:

• Design and develop learning content using structured outlines, storyboards, and prototypes to create clear and engaging learning experiences. 

• Develop end-to-end training modules and videos from storyboard through production, ensuring alignment to learningobjectivesand learner needs.

• Create multi-modal learning solutions (eLearning, instructor-led sessions, video, job aids, blended programs) to support STS University initiatives. 

• Apply adult learning principles and instructional design methodologies to drive engagement, retention, and practical application. 

• Ensure content meets accessibility and inclusive design standards. 

• Tailor learning content for India-based talent while ensuring alignment to global STS standards and practices.

• Partner effectively across U.S. and India stakeholders, adapting communication styles and delivery approaches for diverse audiences.

• Design learning solutions that support high-growth talent pipelines in India, including onboarding, early career development, and technical upskilling.

• Incorporate cultural awareness and localization into learning design to maximize relevance and engagement.

• Facilitate content discovery sessions and convert complex technical topics into learner-friendly experiences.

• Define learning success metrics and evaluate program effectiveness through data, feedback, and performance outcomes.

• Leverage insights and analytics to continuously refine learning solutions. 

What you have

Required Qualifications

• Experience in instructional design, curriculum development, or learning experience design. 

• Demonstrated ability to create storyboard-based training modules and video content.

• Strong communicationand stakeholder management skills across global teams. 

• Strong organizational skills and attention to detail. 

• Ability to manage multiple projects in a fast-paced environment. 

• Experience with tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, or similar video authoring tools. 

Preferred Qualifications

• Familiarity with data tools (Power BI, Tableau) for learning insights. 

• Experience working in India-based delivery centers or global capability centers (GCCs).

• Exposure to content strategy, learning marketing, or learner engagement and evaluation techniques.