Senior Scrum Master

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

We are seeking a highly effective Manager, Scrum Master to join our Enterprise Middleware & Online Security Technology team to drive high-performing agile delivery across critical, mission-aligned platforms. In this leadership role, you will serve as a servant-leader and execution catalyst for multiple agile teams, ensuring consistent adoption of Scrum practices, removing impediments, and elevating delivery predictability, quality, and team health.

You will take ownership of agile execution end-to-end, facilitating key ceremonies, proactively managing risks and dependencies, and enabling teams to operate at a sustainable, high-velocity pace. By partnering closely with product owners, engineering leaders, and cross-functional stakeholders, you will ensure backlog readiness, drive alignment, and translate business priorities into predictable delivery outcomes.

Beyond execution, you will act as a coach and change agent, mentoring teams to mature from “doing agile” to “being agile,” leveraging data-driven insights to continuously improve processes, and fostering a culture of accountability, collaboration, and operational excellence.

This is a high-impact opportunity to shape how teams deliver at scale, bringing structure to complexity, accelerating time to value, and directly influencing the reliability and success of critical enterprise platforms.

What you have

- Drive agile delivery excellence by owning end-to-end Scrum execution for multiple teams by facilitating ceremonies, ensuring clear sprint outcomes, and driving predictable, high-quality delivery aligned to business priorities.
- Remove impediments and manage dependencies by proactively identify, track, and resolve blockers while coordinating cross-team and external dependencies to maintain delivery momentum and minimize disruption.
- Elevate agile maturity and team performance. Coaching teams and stakeholders on agile principles, foster a culture of accountability and continuous improvement, and mentor emerging leaders to strengthen overall team effectiveness.
- Enable data-driven execution and transparency; Leveraging delivery metrics to provide actionable insights, improve forecasting accuracy, and communicate
- Strengthen backlog readiness and planning discipline by partnering with Product Owners to ensure a well-refined, prioritized backlog, enabling teams to plan effectively and commit with confidence. clear, transparent status, risks, and capacity to stakeholders and leadership.
- Drive cross-team alignment by identifying and managing inter-team dependencies, facilitate coordinated planning, and standardize practices where needed to enable seamless execution across the broader ecosystem.
- Protect team focus and capacity by shielding teams from unplanned work and context switching by reinforcing agile processes and ensuring work flows through structured backlog prioritization.

Required Qualifications

▪ Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
▪ 8+ years of professional experience in software development, project delivery, or technology roles, with 3+ years serving as a Scrum Master supporting two or more agile teams concurrently
▪ Demonstrated experience facilitating all core Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) for multiple teams (1–3 teams simultaneously) with consistent participation and documented outcomes.
▪ Proven Scrum Master leadership experience managing one or more agile teams, with demonstrated success driving predictable, high-quality delivery.
▪ Deep expertise in Agile and Scrum practices, with the ability to effectively facilitate ceremonies and adapt frameworks to team maturity and organizational needs.
▪ Experience with Lean or scaled Agile frameworks (e.g. SAFe, LeSS) and the ability to apply these alongside Scrum where appropriate.
▪ Experience driving measurable improvements in delivery performance, such as increasing sprint predictability, reducing cycle time, or improving team velocity consistency
▪ Experience managing and resolving delivery impediments.
▪ Experience partnering with Product Owners to maintain backlog readiness.
▪ Demonstrated experience coaching teams on Agile practices.

Preferred Qualifications

▪ Proven ability to lead agile transformation or maturity initiatives.
▪ Experience facilitating cross-team or program-level ceremonies.
▪ Experience working in regulated or risk-sensitive environments (e.g., financial services, fintech, or security-focused platforms), balancing delivery speed with compliance and quality requirements.
▪ Background in software engineering, or technical delivery roles, enabling deeper collaboration with engineering teams and stronger understanding of technical workflows.
▪ Experience mentoring or developing other Scrum Masters or team facilitators, contributing to broader agile capability within the organization.