Sr. Manager Product Management

Your opportunity

*In addition to a base salary (range posted), this role is also eligible for bonus or incentive opportunities* 

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Ignite your future: your opportunity

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goal with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve.  We challenge conventions strategically to create value for our clients, our firm, and the world. We live and bring to life the concept of ‘own your tomorrow’ every day.  We champion our employee strengths, guide their development, and invest in their long-term success.  We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed. 

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

Charles Schwab Bank (CSB) has proven successful in serving the lending needs of Schwab’s core Retail consumer clients, which is an important business line we will continue to grow.  We have the unique opportunity to expand our lending capabilities by targeting Schwab’s high net worth (HNW) clients and Registered Investment Advisory (RIA) firms.  To seize this growth opportunity, we will build products and services to help HNW clients and RIA firms with complex credit profiles, and higher service level expectations requiring a unique approach with specialized expertise to serve their needs. 

Reporting to the Director of Product Management, the Sr Manager, Product Manager will be responsible for developing plans to expand our HNW lending capabilities and aid in establishing the strategic direction for delivery of those products. The Senior Manager will work closely with internal and external partners to develop analysis, deliver thoughtful, insightful, and high impact contributions across a range of “high stakes” strategic deliverables.  This role offers the opportunity to build in-depth knowledge across Schwab Banking and Trust Services through immediate involvement in key initiatives.

Unleash your expertise: what you’re good at

• Structure and lead initiatives to enhance existing service models or lending products to better meet HNW client borrowing needs and serve as a key stakeholder or collaborator for business partners across the firm
• Deliver data-driven insights and recommendations to support strategic direction and business prioritization focused on existing or new product delivery
• Perform regular and ad-hoc quantitative and qualitative analyses across and within CSB, as required by specific projects
• Develop and deliver presentations for senior and executive leadership to socialize product concepts, strategies, results, and programs
• Lead cross-channel initiatives to increase efficiency and improve the client experience
• Perform competitive analysis and evaluate industry trends to closely align our strategic goals to what is being offered in the HNW marketplace in association with expanded product capabilities or offering
• Build product roadmaps and activate plans in partnership with legal, compliance, technology, client experience and other key stakeholders
• Manage and update lending product agreements, client communications or other resources in compliance with all applicable laws and regulations
• Partner with third party vendors to deliver product capabilities and enhancements
• Create technology business requirements in partnership with key stakeholders and oversee technology developments through testing and domain releases
• Identify and track key metrics or SLAs for product experience and effectiveness
• Uncover opportunities to enhance the end-to-end lending or client experience based on business parter, client, advisor or internal representative feedback
• Provide product development support as we expand HNW lending offers

What you have

Engage your talents: What you have: 

• 7 years experience in banking and lending, mortgage, securities-based lending, or product development a plus
• A thorough understanding of HNW client banking needs and a breadth of industry knowledge across wealth management offerings
• Superior communication skills both written and verbal, as well as the ability to develop concise and effective communications tailored to targeted audiences
• Highly skilled in creating executive level presentations, job aids and educational content in Microsoft applications; Excel, PowerPoint, and Word
• Ability to think strategically and translate ideas or concepts into actionable plans and roadmaps
• Project management skills with the ability to organize and manage multiple priorities to completion
• Highly client-oriented with demonstrated leadership, relationship-building, collaboration, and sales skills
• Ability to lead cross functional teams, work efficiently in a matrixed environment and synthesize diverse points of view into well-formulated recommendations and plans
• Strong analytical and conceptual skills; ability to gather data and use it to develop logical and well-conceived solutions or process enhancements
• Ability to communicate effectively and build strong partnerships with colleagues and leaders across the organization
• Attention to detail with the ability to manage multiple priorities and work efficiently, to meet tight deadlines with minimal supervision
• Results oriented with the ability to take initiative and effectively distill strategy, analytics, and other inputs to drive to decisions and execution
• Ability to frame issues and needs from the client's perspective; possess a natural bias to conceptualize solutions based on a keen understanding of client needs and client experience
• Bachelor’s degree required

Critical Success Factors:

• Enjoy product and strategic initiatives with experience in program and project management
• A bias for action with the ability to overcome obstacles and successfully execute on multiple projects simultaneously in a self-directed environment
• Robust leadership skills with the ability to influence at all levels across the organization and gain support from cross-functional partners to execute product plans and marketing initiatives
• Responds resourcefully to ambiguity and leans into opportunities for improvement
• Comfortable with working amongst a diverse range of partners and a proactive, can-do attitude