Digital Product Manager

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Charles Schwab Digital Retail is responsible for delivering innovative, best-in-class solutions. We are obsessed with solving customer needs. We want every interaction to be simple and easy. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our users are passionate about. We are looking for product and customer champions to help us craft the future of Schwab’s digital platforms. We are on a journey to build the future of financial services. We help our clients plan for their future and they are passionate about the tools and experiences we provide.

Are you obsessed with solving customer needs and passionate about the full end to end client experience? Are you a systems-level thinker that cares about the details? Are you interested in a critical role partnering with product, engineering, and operations to translate strategic product objectives into tangible solutions that will drive the activities of our development teams? We would love to talk to you about this role!

The Digital Product Manager (individual contributor) will be responsible for overseeing implementation of the product roadmap for Rep-Assisted digital capabilities, focusing on back-end technology.

The team is responsible for:

• Client Focus – Developing a deep understanding of our users, building close relationships with key stakeholders.
• Partnership – Collaborating with cross-functional stakeholders to deliver priorities and product enhancements.
• Execution –Owning and driving all aspects required to bring new digital capabilities to clients, including the definition, creation, development and implementation of the solutions.

What you are good at

• You will engage directly with potential users to gather requirements and specifications, with a focus on each user's goals, expectations and constraints.
• You will define new or existing systems and processes aligned to the product scope, and work with fellow Product Managers to determine any resulting effort and timelines associated to these findings.
• You will be an active member of a development team, presenting and explaining requirements, while fielding questions and assisting in resolving issues.
• You will contribute to a product backlog and actively track development to ensure the service is built to specifications while leading integration discussions with potential partners.

Focus on Outcomes

• You will frame challenges as problems that are solved through critical thinking, collaboration and experimentation.
• You will focus on business impact and develop actionable recommendations informed by high quality data analysis and metrics.

What you have

Required Qualifications:

• Bachelor’s degree, preferably in Computer Science, Engineering, or Business
• 3+ years digital product experience
• Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
• Experience with APIs and back-end technologies
• CRM expertise (Salesforce or similar)
• Highly motivated with outstanding organizational skills and ability to track multiple products all at once
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations to tell a compelling story; experience providing frequent updates to stakeholders
• Demonstrated ability to rapidly research and assess enterprise systems, processes, and capabilities, with a focus on identifying structural issues/inefficiencies, functional interdependencies, and cross-enterprise redundancies
• Demonstrated ability to rapidly synthesize disconnected documentation and artifacts, and employ frameworks or other organizing principles to demonstrate their collective relevance to the organization or a specific opportunity
• Extensive experience in creating and evolving visual models such as flow charts, business capability maps, process diagrams, journey maps, and story maps
• Good understanding/experience of fintech products

Preferred Qualifications:

• MBA
• Good understanding and/or experience with financial services regulations

 In addition to the salary range, this role is also eligible for bonus or incentive opportunities.