Business Systems Analyst

Your opportunity

At Charles Schwab, you’re empowered to make an impact on your career. Here, innovative thinking meets creative problem-solving as we challenge the status quo and transform the finance industry together.

Schwab Technology Services (STS) enables the future of how clients manage their money by delivering innovative, reliable, and secure technology solutions—supporting Schwab’s mission to democratize access to investing and financial planning.

Workplace Services Engineering (WSE) is a high-growth organization within STS undergoing a major transformation. WSE supports Workplace Services by shaping how employees experience financial well‑being at work. We partner with leading employers to deliver retirement, equity, and workplace financial solutions that help millions of participants build stronger financial futures.

As a key growth engine for the firm, WSE is investing heavily to modernize platforms, expand capabilities, and elevate employer and participant experiences. Our teams operate at the intersection of technology, service, and financial expertise—where scale meets purpose and your work directly influences how people plan, save, invest, and succeed.

Role Summary

The Senior Software Business Analyst (Senior BSA) plays a pivotal role in driving digital transformation across Workplace Services Engineering by aligning business objectives with scalable, secure technology solutions. This role serves as a strategic partner to Product Owners, Engineering, Architecture, QA, and Operations teams, ensuring clarity of requirements, regulatory compliance, and successful end‑to‑end delivery.

The Senior BSA brings deep expertise in business process analysis, Agile delivery, requirements engineering, and continuous improvement—while maintaining strong technical acumen to effectively collaborate in modern, cloud‑based software environments.

Key Responsibilities

Technical & Data Collaboration

• Collaborate with Engineering, Architecture, QA, and Production Support teams to ensure high‑quality delivery.
• Support solution design discussions with working knowledge of distributed systems, RESTful APIs, integration patterns, databases, and Java‑based technologies.
• Analyze performance data, metrics, and feedback to drive product and process improvements.
• Utilize data aggregation, analysis, and reporting tools to surface insights and support decision‑making.

Business Analysis & Requirements Management

• Collaborate with Product Owner to ensure healthy backlog for the team.
• Translate complex business, operational, and regulatory requirements into actionable backlog items.
• Perform stakeholder analysis and lead requirements elicitation sessions across business and technology teams.
• Maintain accurate, up‑to‑date technical and business documentation throughout the delivery lifecycle.

Process Optimization & Continuous Improvement

• Analyze current‑state business processes and identify opportunities to improve efficiency, quality, and scalability.
• Create and maintain formal process artifacts including process maps, SOPs, and work instructions. Manage and Create Data flow and system interaction diagrams.
• Drive Continuous Improvement (CI) initiatives using Lean IT practices such as Value Stream Mapping, problem‑solving frameworks, and benefit assessments.
• Resolve complex process issues requiring interpretation against enterprise policies, standards, and controls.

Agile Delivery & Program Execution

• Partner with Product Owners and Agile teams to align scope, timelines, dependencies, and delivery commitments.
• Lead and support Scrum teams through the full delivery lifecycle.
• Monitor progress, manage risks and dependencies, and proactively address impediments.
• Provide regular status updates to stakeholders, highlighting risks, decisions, and outcomes.

Regulatory & Compliance Support

• Ensure brokerage and workplace financial products comply with applicable regulatory and governance requirements.
• Partner with risk, compliance, and legal stakeholders to convert regulatory needs into actionable delivery items.
• Maintain audit‑ready documentation and traceability.

What you have

Required Qualifications

• Bachelor’s or Master’s degree in computer science or a related discipline or equivalent professional experience.
• 7+ years of overall professional experience, including 4+ years as an IT / Software Business Analyst or similar role in a technology‑driven organization.
• 3-5 years of experience working in Agile, Scrum, or SAFe delivery frameworks.
• Strong experience with user stories, backlog management, and JIRA / Confluence.
• Ability to extract, generate queries and interpret data from databases.
• Understanding of systems analysis and design, scaling, performance, and availability considerations.
• Experience with data analysis, aggregation, and reporting.
• Excellent analytical, problem‑solving, communication, documentation, and stakeholder management skills.
• Proficiency in Excel and project management tools.

Preferred Qualifications

• Prior experience working in a software development role with ownership of end‑to‑end project deliverables.
• Experience with Atlassian toolsets including Bitbucket, Bamboo, JIRA, and Confluence.
• Familiarity with cloud platforms (PCF, AWS, GCP, or Azure) and analytics tools such as Adobe Analytics.
• Understanding of Waterfall, Agile, and Scaled Agile (SAFe) methodologies.
• Familiarity with brokerage and workplace financial services operations, including trading workflows, custody, clearing, and settlement.
• Knowledge of SEC, FINRA, ERISA, and HSA regulatory requirements.
• Exposure to Test‑Driven Development (TDD) or Behavior‑Driven Development (BDD) practices.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.