Sr Manager Technology Operations - Advisor Services Technology

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

The Advisor Services Technology (AST) group within Schwab Technology Services (STS) is responsible for applications, services, platforms and technologies required to deliver a suite of solutions across Advisor Experience Technologies (AET), Advisor Trading Technologies (ATT), Data & 3rd party Integrations (D&I) and Back office functions.

AST Operations (AST Ops) is responsible for AST Platform health & operational excellence, cloud & infrastructure management, incident response & problem management, platform observability, instrumentation & security, devops & release engineering, change & release management for all AST applications, services & platforms.

The Senior Manager, Lead (PL) will report to the Director, AST SAVE Production Support & Release Management and will be responsible for operational production support leadership for Advisor Trading Technologies (ATT), Data & 3rd party Integrations (D&I) and Back office functions. The role is responsible for leadership over all Operational & Site Reliability Engineering (SRE) aspects of the Advisor Trading, Data, 3rd party integration and back office applications in scope, with a focus on productivity and efficiency through process improvement, automation and tooling, in line with AST Operational goals, objectives & key results. The role will oversee a team of SRE engineers and will be responsible for ensuring the team executes to the vision, by developing consistent and predictable monitoring frameworks (health checks, predictive modeling, Incident detection and restoration etc), implement best practices, communicate progress and reporting metrics to both Technology and Business stakeholders.

Exceptional leadership, business engagement, cross functional partnership, interpersonal skills, including teamwork, communication, negotiation, curiosity, and ability to learn technologies quickly are key qualities for success in this role.

What you have

• Bachelor’s degree in computer science or related technology field
• 10+ years of experience in a technology leadership role, specifically across highly availability applications, operations, distributed systems and technology delivery in a complex, diversified financial services environment
• 10+ years of experience in software development and/or operations roles with a focus on reducing manual operational tasks through automation. Strong understanding & experience with Production Support, infrastructure, databases, Data delivery, File movement & batch processing, CICD, DevOps and applications / application support or equivalent
• Strong business influence skills and able to shape, define and present a complete and thorough picture of Schwab’s control environment including developing thoughtfully written action plans, well-executed remediation’s and clear/regular communication to executive management
• Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization

Preferred Qualification

• Master’s degree in computer science or related technology field
• Experience with Institutional or Retail Trading Technologies, Enterprise Data in Financial Services industry
• Experience collaborating with various roles across a Technology Organization (Technology Operations, Application Development, Operations, Network, Server, etc) 
• Adherence to Risk and Compliance controls to minimize business risk

Job Family-Specific Competencies

• Strategic Thinking - Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future
• Software Release and Deployment - Managing the deployment of software updates while ensuring compliance with safety, security, and quality standards
• Oral Communication - Expressing oneself clearly in conversations and interactions with others
• Influencing Others - Ability to gain others support for ideas, proposals, projects, and solutions
• Empowering Others - Conveying confidence in employees’ ability to be successful at challenging new tasks
  
  Delegating significant responsibility and authority
  
  Allowing employees freedom to decide how they will accomplish their goals
• Forward Thinking - Anticipating consequences of situations and taking appropriate action to be prepared for possible contingencies