Financial Services Representative
In this exciting role, you'll learn to educate our clients about investments, trading tools, market mechanics, and retirement choices. You will earn your Securities licenses in our paid licensing and training program. Financial Services Representatives are an essential component of our client relationship model that has consistently set Charles Schwab and TD Ameritrade apart within the financial services industry. We are looking for individuals who are compassionate, good listeners, personable and have the desire to be an ambassador for our growing organization. We offer unlimited opportunities for professional development and advancement as the strength our combined firm continues to grow.
What makes a successful Financial Services Representative at Schwab?
Check out the traits we’re looking for and see if they align with your expertise.
- Good listener
- Relationship specialist
Our collaborative culture allows you to learn and grow as a team. We work together to serve our clients through meaningful conversations on investment education and market dynamics while providing a superior level of customer service.
Setting you up for Success!
Your Training Program: It’s just the start of your ongoing professional development journey at Schwab.
Phase 1 7 Weeks
Training Learn the foundations of Client Service at Schwab through Basic Service Essentials.
Nesting You will begin to apply what you’ve learned and use your knowledge to assist Schwab clients with the support of seasoned mentors and managers at your side, to help you build confidence.
Licensing With the support of Licensing professionals, you will prepare for and complete the Securities Industry Essentials (SIE) examination.
Phase 2 10 Weeks
Training Learn about Schwab’s products, services, processes, and systems in Advanced Service Essentials. All the essential knowledge you need to get you started.
After completing Advanced Service Essentials, you will again have the opportunity to apply your knowledge in a supported environment with ongoing coaching from your manager.
Licensing In Phase 2 of Schwab Service Academy, you will complete the Series 7 and Series 63 examinations and become a fully licensed Registered Representative.
Phase 3 6 Weeks
Training The final training phase of Schwab Service Academy is Trading and Investing Essentials where you will grow your financial aptitude with more advanced financial concepts.
Nesting The final phase of Nesting will help you apply the knowledge you’ve gained through training and licensing and deliver a world class client experience, always with the help of your manager and mentors.
At Schwab, you can grow your career as far as your ambition takes you! Here are some paths that members of our Client Service and Support team have taken from the Financial Services Representative role as they grow their career at Schwab.
Working at Schwab is like cooking in your mother's kitchen; you know the food will be tasty and it will be deemed your cooking even if you received mother's help anyway. It means you are never alone here, no task is for one Schwabbie and all the glory is yours to keep. It is the most humbling experience.Sheikh Associate Brokerage Service Rep
Working at Charles Schwab, I am constantly challenged and motivated to grow both professionally and personally. In an industry as dynamic as financial services, I find myself learning more constantly. Schwab is known for its outstanding leadership, and it is clear to see when looking at the individuals I am surrounded by.Eilidh Associate Brokerage Service Rep
Schwab is a place where there is a lot of transparency, which leads to a lot of trust. I trust that the company is looking after everyone's best interests – its employees, clients, and the establishment. There is a lot of support and encouragement to become the best version of yourself that you can be. Schwab is a very unique and special company. It feels like home.Alexia Specialist Brokerage Service Rep
Schwab sets a great environment for their employees - both to do well in their role and to move forward in their careers. Employees collaborate with their managers to set professional goals and the firm's expectations of your performance are clear and logical. Management is organized and supportive of your success.Monica Senior Specialist High Networth Rep
Schwab offers medical, dental, and vision benefits; and tax-advantaged HSA, voluntary benefits, and wellness programs.
Some of these benefits include 401(k) plan, employee stock purchase plan, and employee branch and advice services.
Maternity and Paternity Leave
We offer six weeks of paid parental leave for both the primary and secondary caregiver. We also offer a Dependent Care FSA.
Schwab offers valuable programs and support to help you succeed. This includes education reimbursement, mentoring, and job shadowing.
Schwab offers a 28-day paid sabbatical that you are eligible for after five years of employment, and every five years thereafter.
We are dedicated to building and maintaining a dynamic organization and culture that values and reflects the individual strengths of every team member.
Schwab was built around a simple idea: put the client first. Lots of companies say that, but we work to keep clients at the heart of everything we do by offering a better, more modern way to build and manage wealth.
Not only do we put our clients first, but we also extend this same approach to our employees. At Schwab you can go as far as your ambition takes you – whether that’s becoming a people leader or director, we’re here to help you Own Your Tomorrow by providing paid licensing programs, comprehensive training, and mentorship in support of our employees igniting their potential and achieving their dreams.
Workplace Flexibility Program: We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office, at home, or remote. Want to see how our employees are participating in the Workplace Flexibility Program? Check out #SchwabLife on social!
What you are good at
In this exciting customer service role, you’ll learn to educate our clients about investments, trading tools, market mechanics, and retirements choices, in addition to earning your Securities licenses in our paid licensing and training program. Through paid training and ongoing mentorship until you feel comfortable in your role, we will set you up for continuous development in Service and more!
- Paid training and support to help you obtain FINRA Series 7 & 63 licenses
- Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactions
- Robust communication, influencing and client engagement skills
- Desire to work in a collaborative team-based culture
What you have
If you’re not a finance expert, that’s okay! We’ve seen tremendous success from new grads, career switchers, customer service workers, military veterans, and people returning to the workforce. In addition to the skills below, successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others.
- Practice emotional intelligence: Make an impact on clients by showcasing empathy, patience, and effective communication to better understand their emotions and points of view
- Engage with and be an advocate for clients: Deliver great client service when answering inbound phone calls by taking ownership and tackling complex issues to resolve the client’s needs, in addition to introducing clients to Schwab and TD Ameritrade’s products and services
- Be a problem solver: Using the training you receive at Schwab, along with your expertise and analytical thinking skills, to offer the best possible solution
- Be coachable: Demonstrate the ability to continuously integrate feedback to drive personal growth and commit to continuously improving client experiences
What’s in it for you
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- 401(k) with company match
- Health, Dental, and Vision insurance
- Flexible spending account
- Education reimbursement
- Paid time off & 4-week sabbatical after 5 years of service
To find out additional details about our competitive benefits package, visit our benefits page: https://jobs.schwabjobs.com/summary-of-benefits
We offer a competitive pay and bonus package. Starting compensation for this location begins at $46,200 during training (increases depending on related experience), plus an annual bonus opportunity of 10% of your base pay and other eligible earnings. Employees have the potential to increase their total compensation to $53,000 ($48,200 base, plus 10% bonus opportunity depending on individual/corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance based pay increases.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at email@example.com or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.